So, this story goes back about 6 months now.
I originally took up Dan on the deal Ohlins was offering of the 25mm cartridge kit and Ohlins rear shock for my 05 600RR.
I paid a large deposit, for the order to be placed, here is the email snippet:
Ohlins in Sweden has one FGK122, this is the correct kit for the CBR600RR 2005.
Ohlins USA does not have any, I do not have any.
It takes two weeks to get this from Sweden to me.
Ohlins USA has the rear shock, the HO502 in stock.
So if those time frames work for you.
I would like to get a $500 deposit if possible and I can order ASAP.
After waiting for a while, turns out Ohlins/Dan had issues supplying me the 25mm kit, apparently there was no kit in sweden so they were in the process of building the kit for me. I called the states approx 4 times and sent over 10 emails, i think i had received maybe 2 replies out of the 10
Dan Kyle <email@example.com>
dateFri, Dec 4, 2009 at 1:35 PM
subjectRE: Ohlins Fork Cartridges - Kris, Australia
hide details 12/4/09
They are now building a set out of parts for you.
Dan said he'd post out the shock in the mean time (my invoice shows my weight etc for shock setup) whilst they build my Cartridge kit and to quote the email re: shock
I will set it up for you, set Rider sag, ride it then talk to me or your tuner for fine adjustments.
I will install a newer valving spec (C5/R3 for your tuner)
There are no secret settings.
I waited about 2 months, after numerous phone calls and emails (1 of approx 6 emails were responded to) I was later told that I could not get the 25mm kit (after being told they were building it) because there were none available, despite already ordering it/having a invoice for it.
So, here I am, with 1 shock and no cartridge kit. I couldnt install the shock because i had no ohlins front setup so the shock was essentially useless to me.
I email sweden to get some action, to try and find parts/or something
My email to Dan when he offers for me to return the shock (at my cost) after spending MONTHS trying to get the kit
Because ive spent so much time on this already its not worth it. Then it would cost me more money to return the shock and im still in the same position, suspension less. I know its not your fault, hence the email direct to Ohlins.
I fail to see why it takes them so long
I get a email from Dan:
You have spend so much time on it, I do not want you to waste any more. The cart kit is now canceled.
It will not be coming, I will not reorder it.
If you want to return the shock, please do. If not keep it.
Sorry, I do not want to cancel the Cart Kit. I told you this. I want the kit just like I ordered. Ill contuine to chase up with Ohlins
I have a useless shock with no cart kit, I cannot afford to return the shock at my cost. Unless your happy to take it back at your cost.
Dan cancels my order despite me explicitly telling him not too
I have canceled it.
Let me know what you want to do.
So, i go ahead and get springs/valves from my local retailer and get them installed, I keep the Dan Kyle shock.
NOW this is where it gets WORSE
I ride the bike for 2 x Track days... A local suspension guy comes out to the track and looks at my bike, telling me the rear shock is far far too hard, he adjusts the clickers, still no joy. Bike does not move laterally.. Suggests he pull the shock off and inspect it
Now, in the above email Dan explicitly says the shock is setup for my weight with new valving
My local suspension guy removes the shock and finds:
- Shock NEVER opened with new valving
- Shock never opened because original Ohlins oil is inside
- Rear spring is set for someone approx 15kg heavier than me
- Shim stack incorrect for my weight, this is why i could not get any adjustment
Guy rebuilds the shock for me at approx $400 cost.
So, in summary
Dan supplys a completely bog stock shock, NOT setup for my weight, Dan lies about the valving and setup for me, Dan lies about a 'cartridge kit' being BUILT, there was no kit being built, because there were no parts. Dan offers for sale a cartridge kit to someone when clearly there is no stock ANYWHERE
You should see the rear tyre wear due to a bad setup shock, its down to the metal on the very very outside of the rear tyre
What a complete *&*& around, steer clear of this guy like the plague.
I've had my local suspension guy resolve everything at my cost thanks to Dan Kyle Racing.