ok, I'm wrong in wanting parts and a refund. This is my ego/chemo talking saying MOTOMUMMY fix your mistake. you messed up.
heres's my point: I reached out to them BEFORE making the order, they said the parts are available and of course bragged about their store (not knowing the parts we were talking about are hiding or missing?) They are still holding my money and are like yea we don't have the parts that we advertised as available.
I said: honor your price, I know the parts I ordered exist, If you need to figure out WHERE they are, ok GO TEAM. I am still waiting on a refund, and explanation.
You left a ton out of your post. #1 you ordered something and we told you immediately that the manufacturer stopped making it years ago and it was a closeout and we are out of them. We asked if you wanted to take it off the order or cancel the entire order. We got back from you
"I would like you to contact puig or get on ebay or amazon and make the order happen you have my money and address, this can be your homework item as a company, please fix your mistake here. If you want to refund me the money in addition to sending me the parts I ordered, this is ok. I know you don't make many of the parts you sell. Please do not screw me over and cancel the order, if so I'll be contacting the better business bureau. I am a strong willed young cancer fighter that will not be abused by a company like you. again, I am going to say go team because I am supporting you, and now I would like to see the same in return. If you need to get your management please do."
We explained we cannot get this part again to you. We got back
"You owe me an apology and I'd appreciate some free stuff for your **** up. If not, I have the power of the pen. Get your act together. Get management involved or else I promise you, bad reviews and BBB dispute.
Please and Thanks.
Also. Don't respond unless you're going to fix it. I've made my decision on course of action."
we canceled your order and we NEVER BILLED YOU. This is a fact. You're billed when we ship it. We didn't hold your money at all, your bank is. You will never get a refund from us and we don't have your money.
Another very polite email from you again fighting for free stuff, as you have in almost every email you sent to us.
here's a few words to refresh your memory: "rock bottom prices" ... "the customer is always right"
Your company is still holding my money and I just got off the phone with my bank. this needs to be fixed by the time I wake up.
Don't you dare tell me that I have wronged you or your company. motomummy fucked up. Fix it. I'm starting my reviews. I'm waiting for my refund.
I did not harass you at all until I found out what a JOKE of a company you're working at. I even gave you the opportunity to fix it and send me the stuff I ordered. I'm was not trying to fight you or your company... I encouraged you and said go team. I am a design engineer and I'm fighting for my life. at age 27. buck up and fix this mess. send it up the management chain. I can take my money elsewhere and I'm trying to give you the opportunity to fix it. ball is in your court.
Again, I will say go team."
Then you sent us a link to this post bragging about how you want a refund AND parts and bragging about ruining our company
"ball is in your court. you have crossed the wrong person.
I'm waiting for a refund and parts. I'm submitting BBB case ASAP. I have all the paperwork and documentation to ruin your company. Play nice."
Again, yes, the product shouldn't have been on our website we offered to immediately pull it form the order or cancel the order in whole. You want compensation though and now you want compensation even when the order is canceled. I must say, in all our years in business nobody has ever wanted compensation for "held money" and especially when we didn't even hold your money. You may want to research "captured" funds vs "charged" funds regarding a cc transaction. There is a huge difference.
This is my last post on this topic. I will say you may want to research "libel" if you research transactions because with all your threats if the facts are not 100% it is libel and illegal.