Just posted a 5 page long complaint to ebike today, first class recorded...yea go on ebike, deny getting it i dare you!
I'm basically asking for near £500 back and compensation(which naturally I figure should be a free 2012 Blade or there abouts), the fact is they basically lied to me to try get me to renew, and then when i did they didn't do what I asked...so really it will be interesting to see what they say
Let's name and shame a few of their employees:
They use New Law
lawyers for the accident claims and they don't do anything fast, i kept having to call up to get them to move, this is in my complaint, Kelly McNulty
never responded to my emails, Laura Hann
never responded, and they in fact never delt with me by email at all despite advising I wanted it.
fobbed me off saying call a number, didn't work, called the number it told me to ring, didnt work etc....
Got asked on renewal for copies of my licence, despite having just been with the damn company, also requested my no claims proof at the same time, month later still nothing, it's in my complaint as well, funny how they got it instantly when i advised look at your own records...i still dont have a copy though as said...
fobbed me off to the finance company who i advised couldn't even help me as they did bother to check with managers etc and cannot change payments they just ask for money that Ebike tells them to ask for, another funny thing is...being told to call a finance company my policy isn't even with to get the answer as well...so she can't read her own companies record to see who my finance company they chose for me was.
just sent the obvious they I already knew, didnt respond to my reply or look into at all for me...another fobbing off really
then told me my complaint was basically resolved...oh no sunshine it was not, I never agreed to any response, but i went along...again...and advised him he's wrong nothing has been resolved...no reply
from the 'customer journey' team then basically told me she cant see any complaint, as my last email was blank, yea well done 1 out of 500 was blank as i accidentally clicked send, well done, cookie for the clever girl?