I purchased the Heroic SP-R Pro S gloves about a month ago and just after 3 weeks of having them, as you can see, the right hand glove started coming apart/tearing in several areas.
I bought the gloves directly from heroicracing.com and paid about $180.00 after shipping.
I was initially very impressed with the comfort of the gloves; however, I was very disappointed to see the right hand glove come apart after the third week. Please note that the gloves have only been used on the street to and from work and have not seen the ground under any condition.
I contacted Todd at Heroic Racing, owner, and explained the situation. He responded asking that I send the gloves back for repair. I informed him that the bike is my only means of transportation and that it was only the right hand glove that was defective so I asked that he please replace the glove and send me a prepaid invoice for me to return the defective glove. He ignored my request and again asked that I send the glove back since he was already going over the top for me and that it was difficult for him as a small business to continue haggling with me. I again explained that I could not afford to be without the gloves for 2-3 weeks while I shipped it back and waited for him to return them to me, plus I didn't agree with paying shipping costs again. That was the last I heard from him. At this point, I no longer wish to deal with his lack of customer service as I've lost any faith I had in his product and have opted to order set from Rs-Taichi.
I do not recommend these gloves being that they started coming apart on their own after only a few weeks- I can't imagine how they would hold up if they were in a serious crash. Furthermore, I wasn't able to reach a resolution with the owner who expected me to ship the defective glove
back, at my cost, to be repaired and wait around until it was repaired.
There is no way that I would ever buy any product from Heroic Racing ever again due to the lack of customer service and prefer to invest my money in well known products.
I don't feel that my request to have a non defective glove sent to me with a prepaid invoice to return the defective glove back was unreasonable and called for the owner to claim I was haggling him.
The yellowish discoloring also happened within the first week.