HEROIC SP-R Pro S : Honda CBR 600RR Sportbike Forum : 600RR.Net

» Insurance
» Sponsors
» Honda 600RR Prices
Go Back   600RR.net > Off Topic > 600rr.net Product Reviews

600rr.net Product Reviews Use this section to provide a detailed review of new products.

Reply
 
Thread Tools
Old 10-30-2012, 04:13 AM   #1
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Thumbs down HEROIC SP-R Pro S

I purchased the Heroic SP-R Pro S gloves about a month ago and just after 3 weeks of having them, as you can see, the right hand glove started coming apart/tearing in several areas.

I bought the gloves directly from heroicracing.com and paid about $180.00 after shipping.

I was initially very impressed with the comfort of the gloves; however, I was very disappointed to see the right hand glove come apart after the third week. Please note that the gloves have only been used on the street to and from work and have not seen the ground under any condition.

I contacted Todd at Heroic Racing, owner, and explained the situation. He responded asking that I send the gloves back for repair. I informed him that the bike is my only means of transportation and that it was only the right hand glove that was defective so I asked that he please replace the glove and send me a prepaid invoice for me to return the defective glove. He ignored my request and again asked that I send the glove back since he was already going over the top for me and that it was difficult for him as a small business to continue haggling with me. I again explained that I could not afford to be without the gloves for 2-3 weeks while I shipped it back and waited for him to return them to me, plus I didn't agree with paying shipping costs again. That was the last I heard from him. At this point, I no longer wish to deal with his lack of customer service as I've lost any faith I had in his product and have opted to order set from Rs-Taichi.

I do not recommend these gloves being that they started coming apart on their own after only a few weeks- I can't imagine how they would hold up if they were in a serious crash. Furthermore, I wasn't able to reach a resolution with the owner who expected me to ship the defective glove
back, at my cost, to be repaired and wait around until it was repaired.

There is no way that I would ever buy any product from Heroic Racing ever again due to the lack of customer service and prefer to invest my money in well known products.

I don't feel that my request to have a non defective glove sent to me with a prepaid invoice to return the defective glove back was unreasonable and called for the owner to claim I was haggling him.

The yellowish discoloring also happened within the first week.




Last edited by BerlinaS2K; 10-30-2012 at 04:33 AM. Reason: Added pictures
BerlinaS2K is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 10-30-2012, 05:20 AM   #2
TheX
Moto GP Racer
 
TheX's Avatar
 
Join Date: Aug 2006
Location: Austin Texas
Posts: 11,207
Images: 2
Thanks: 117
Thanked 1,664 Times in 1,100 Posts
Feedback Score: 5 reviews
Their reply isn't uncommon. It sucks that you had a problem with the gloves, but don't expect Taichi to do what you're asking if you have a problem. Heroic makes a very good product, and they offered to fix your issue.
__________________
“There are four boxes to be used in the defense of liberty: soap, ballot, jury and ammo."



2010 Aprilia RSV4 Factory
TheX is offline   Reply With Quote
Old 10-30-2012, 10:06 AM   #3
makct04
Too short to drag knee.
 
makct04's Avatar
 
Join Date: Jun 2009
Posts: 6,088
Thanks: 351
Thanked 188 Times in 161 Posts
Feedback Score: 11 reviews
What size are the gloves? Do you want to get rid of them?

Send me a PM if you do.
__________________
The answers to all your questions is here in this link ----> http://www.600rr.net/vb/search.php


makct04 is offline   Reply With Quote
Old 10-30-2012, 11:27 AM   #4
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
That's why I was willing to give them a try but for the glove to have a problem within 30 days is crap. Having said that, I understand things happen but I shouldn't have to cover the cost and wait around for it to be fixed. I initially paid for the product and shipping expecting to receive a product free of defects.

When I say that next time I will go with a better known name, I mean that I would be reducing the likelihood of getting a defective product. It is my personal experience that venders selling Rs-Taichi products have better customer service than what I received from Todd.

In all honesty, I don't feel comfortable riding in these gloves anymore and is why I'm opting to get different ones instead of having them fixed. I only have one pair of hands and I'd rather consider the $180 a loss than to have these fail if I were to need them.
BerlinaS2K is offline   Reply With Quote
Old 10-30-2012, 11:56 AM   #5
jimpaine1
AMA Supersport Racer
 
jimpaine1's Avatar
 
Join Date: May 2010
Location: Chicago, IL
Posts: 750
Thanks: 6
Thanked 67 Times in 47 Posts
Feedback Score: 2 reviews
Quote:
Originally Posted by TheX View Post
Their reply isn't uncommon. It sucks that you had a problem with the gloves, but don't expect Taichi to do what you're asking if you have a problem. Heroic makes a very good product, and they offered to fix your issue.
See that's the problem right there. "don't expect" that's bullshit and as consumers we "should expect" them to do exactly as the OP was requesting. He said it is difficult for him as a small business to continue haggling with him. What a small business needs to do to compete with the big boys is give the best damn customer service they can. Thex I am sorry but your post fails in my book.


Also, if you would like a good pair of gloves at about an $80 savings take a look at the VMG Cestus. I own a pair have gone down twice on the track with them and are still in GREAT shape. Yes my hands slid on the pavement both times.

http://www.mopowersports.com/index.p...roducts_id=863
__________________
Team Orange

Last edited by jimpaine1; 10-30-2012 at 12:13 PM.
jimpaine1 is offline   Reply With Quote
The Following User Says Thank You to jimpaine1 For This Useful Post:
Shoichiro_Honda (10-31-2012)
Old 10-31-2012, 05:43 PM   #6
FightingChance
Moto GP Racer
 
FightingChance's Avatar
 
Join Date: Apr 2007
Location: Huntington Beach, CA
Posts: 4,728
Thanks: 0
Thanked 246 Times in 208 Posts
Feedback Score: 7 reviews
Meh, I can't see shipping him a glove though. You lose one glove out of the pair, and even if you fix the one that came back, you can't sell it as new (unless it was flawless). I can't imagine *any* maker doing that, actually.
FightingChance is offline   Reply With Quote
Old 10-31-2012, 06:16 PM   #7
HI OFECR
AMA Supersport Racer
 
HI OFECR's Avatar
 
Join Date: May 2010
Location: OHIO
Posts: 1,094
Thanks: 30
Thanked 111 Times in 73 Posts
Feedback Score: 4 reviews
There is no such thing as customer service.
__________________
HI OFECR is offline   Reply With Quote
Old 10-31-2012, 06:41 PM   #8
TheX
Moto GP Racer
 
TheX's Avatar
 
Join Date: Aug 2006
Location: Austin Texas
Posts: 11,207
Images: 2
Thanks: 117
Thanked 1,664 Times in 1,100 Posts
Feedback Score: 5 reviews
Quote:
Originally Posted by jimpaine1 View Post
See that's the problem right there. "don't expect" that's bullshit and as consumers we "should expect" them to do exactly as the OP was requesting. He said it is difficult for him as a small business to continue haggling with him. What a small business needs to do to compete with the big boys is give the best damn customer service they can. Thex I am sorry but your post fails in my book.


Also, if you would like a good pair of gloves at about an $80 savings take a look at the VMG Cestus. I own a pair have gone down twice on the track with them and are still in GREAT shape. Yes my hands slid on the pavement both times.

http://www.mopowersports.com/index.p...roducts_id=863
I said he shouldn't expect a glove being shipped and prepaid shipping back for the bad one. No one does that and it isn't bullshit. Ship it back and get it repaired, nuff said.
__________________
“There are four boxes to be used in the defense of liberty: soap, ballot, jury and ammo."



2010 Aprilia RSV4 Factory
TheX is offline   Reply With Quote
Old 10-31-2012, 07:56 PM   #9
Shoichiro_Honda
AMA Supersport Racer
 
Join Date: Apr 2012
Posts: 670
Thanks: 64
Thanked 44 Times in 41 Posts
Feedback Score: 0 reviews
Just find someone to stitch it for you.
Shoichiro_Honda is offline   Reply With Quote
Old 10-31-2012, 09:54 PM   #10
jimpaine1
AMA Supersport Racer
 
jimpaine1's Avatar
 
Join Date: May 2010
Location: Chicago, IL
Posts: 750
Thanks: 6
Thanked 67 Times in 47 Posts
Feedback Score: 2 reviews
Quote:
Originally Posted by TheX View Post
I said he shouldn't expect a glove being shipped and prepaid shipping back for the bad one. No one does that and it isn't bullshit. Ship it back and get it repaired, nuff said.
Really Thex "no one does that" I know for your many posts of people over-generalizing that you would be the last one to make that "general" statement that no one does that. I purchased a pair of shoes on line a few years back from Wilson and one of them failed within the first two weeks, sent them pictures of the failure. They sent me a new pair and did not even request that I send the used pair back. Once again Thex you failed in your post.
__________________
Team Orange
jimpaine1 is offline   Reply With Quote
Old 11-01-2012, 08:45 AM   #11
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by FightingChance View Post
Meh, I can't see shipping him a glove though. You lose one glove out of the pair, and even if you fix the one that came back, you can't sell it as new (unless it was flawless). I can't imagine *any* maker doing that, actually.
That's one way of looking at it from the business point of view, but what about the customer who paid the asking amount expecting to receive a working product? I wouldn't be sending back the gloves if they were flawless.

Saying that you can't see *any* maker taking a loss for a defective product that failed within 30 days is a generalization and something I am simply not willing to accept. This is the first time I come across a maker unwilling to stand behind their product and with such poor customer service.
If you look at the defective glove around the knuckle area where it is beginning to rip, after being used for such a short period of time, it is obvious that it cannot be repaired.
BerlinaS2K is offline   Reply With Quote
Old 11-01-2012, 09:04 AM   #12
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by Shoichiro_Honda View Post
Just find someone to stitch it for you.

In my opinion, the entire integrity of the defective glove has been compromised. While I can probably find someone to stitch it for me, I am not comfortable riding around in them anymore. I don't want to risk it coming apart somewhere else that it is not apparent at this time if it were to come under stress.

I paid for gloves to save my hands as much as possible during a crash.This pair is falling apart from light use; therefore, I'd rather take the loss and save my hands. I am sharing my review so that other riders considering these gloves can take into account the lack of service they can expect to receive. I honestly understand **** happens, fine, and is why I was willing to return the defective glove back in exchange for one free of defects.

What I cannot stand for is someone unwilling to accept any fault or at the very least offer an apology about the defective product, but claim that I'm haggling him.
BerlinaS2K is offline   Reply With Quote
Old 11-01-2012, 09:11 AM   #13
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by HI OFECR View Post
There is no such thing as customer service.
Exactly and is why I gave up dealing with him. I am baffled to see so many responses accepting this lack of customer service/support. I know for a fact this type of crap would not be tolerated with a real business or one that expects to be profitable and survive.

Enough said, buy at your own risk guys and be safe.
BerlinaS2K is offline   Reply With Quote
Old 11-01-2012, 09:37 AM   #14
tenjin
Moto GP Racer
 
tenjin's Avatar
 
Join Date: Mar 2008
Location: Phoenix, AZ
Posts: 8,768
Thanks: 36
Thanked 341 Times in 241 Posts
Feedback Score: 4 reviews
Quote:
Originally Posted by BerlinaS2K View Post
Exactly and is why I gave up dealing with him. I am baffled to see so many responses accepting this lack of customer service/support. I know for a fact this type of crap would not be tolerated with a real business or one that expects to be profitable and survive.

Enough said, buy at your own risk guys and be safe.
he HAD customer support / service

he offered to make you whole

sure it didn't fit what YOU want, and that's not his fault

as far as how it wouldn't be tolerated by a real business

well, i had 2 choices, when my server hard drive failed

pay to ship it back, and wait for the replacement, or pay upfront, DOUBLE the cost of the drive to have them pre ship me the replacement drive, to get a refund upon me sending back the failed drive

that's from the biggest hard drive manufacture in the world, hard to get much more real business ... and look, OMG, they didn't send me every thing for freeeeeeeeeeeeeeeeeeeeeeeeeeee

i suppose next time i buy a set of gloves i should complain they didnt come with a blowjob ... i mean every one is expecting every business to just fork over money left and right, right? so a hooker for a bj shouldn't be a horrible request.
__________________

DDM 55w 7k HID
Sliders
Black Vortex Rearsets
R&G Bar Ends
Black passenger pegs
JPR Shorty levers
Drive Systems Superlight rear sprocket +2
Drive systems front sprocket -1
EK 520MVXZ black chain
Arata Ti Slipon with Ti mid pipe
Pro-Bolts black fairing bolt kit
Versah RJL Brake pads
Flushmounts
fender eliminator
Pair Delete
Bazzaz AFM

tenjin is offline   Reply With Quote
Old 11-01-2012, 09:48 AM   #15
makct04
Too short to drag knee.
 
makct04's Avatar
 
Join Date: Jun 2009
Posts: 6,088
Thanks: 351
Thanked 188 Times in 161 Posts
Feedback Score: 11 reviews
I'll still take those gloves if you don't want them. I'll gladly pay for shipping.
__________________
The answers to all your questions is here in this link ----> http://www.600rr.net/vb/search.php


makct04 is offline   Reply With Quote
Old 11-01-2012, 12:09 PM   #16
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by tenjin View Post
he HAD customer support / service

he offered to make you whole

sure it didn't fit what YOU want, and that's not his fault

as far as how it wouldn't be tolerated by a real business

well, i had 2 choices, when my server hard drive failed

pay to ship it back, and wait for the replacement, or pay upfront, DOUBLE the cost of the drive to have them pre ship me the replacement drive, to get a refund upon me sending back the failed drive

that's from the biggest hard drive manufacture in the world, hard to get much more real business ... and look, OMG, they didn't send me every thing for freeeeeeeeeeeeeeeeeeeeeeeeeeee

i suppose next time i buy a set of gloves i should complain they didnt come with a blowjob ... i mean every one is expecting every business to just fork over money left and right, right? so a hooker for a bj shouldn't be a horrible request.
I didn't think it was unrealistic to expect a set of gloves that wouldn't come apart in less than 30 days. You're right, his request to have me pay out of pocket to send his defective product back and wait while its repaired is not satisfactory for me. I clearly stated that I was fine with taking the loss and prefer to look for a new pair of gloves.
BerlinaS2K is offline   Reply With Quote
Old 11-01-2012, 12:29 PM   #17
JSchulte
World Superbike Racer
 
JSchulte's Avatar
 
Join Date: Sep 2012
Location: SW Michigan
Posts: 2,077
Thanks: 119
Thanked 143 Times in 117 Posts
Feedback Score: 7 reviews
Seems like a couple people interested in them here on the forum, why not ship it back now for repair and recoup some costs?
__________________
'04 600RR SOLD
'08 1000RR
Quote:
Originally Posted by Jeremy Clarkson
Speed never killed anyone. Suddenly becoming stationary, that's what gets you.
JSchulte is online now   Reply With Quote
Old 11-01-2012, 08:59 PM   #18
sincalirider
*BOTM Feb '11, Mar '12*
 
sincalirider's Avatar
 
Join Date: Aug 2008
Location: Visalia, Ca
Posts: 23,607
Thanks: 1,003
Thanked 1,180 Times in 895 Posts
Feedback Score: 27 reviews
Not to go too off topic but I'll share my experience with a vendor. I ordered a Shoei helmet and mirrored visor from Jason @STG a while back. They sent me a yellow tinted visor instead because the part number on the package was correct but inside the bag was a yellow visor. Called STG and they said they would ship me out the right visor with a return label for the one I had. Thought that was awesome of them to do that. I also ordered a pair of Handriod gloves from Jason. After my first trackday in them I accidentally broke the plastic shield on them. I asked Jason how much to get a replacement and he said not to worry about it. He sent me a new one free of charge.

That's why all my new gear business goes to him. They went and helped fix two issues hassle free for me. Keep in mind the two parts weren't hundred dollar items and I wouldn't expect them to ship me an expensive part with a return label. But I would expect them to resolve any issues satisfactorily. If you were a repeat customer then maybe you could build some trust with a representative to pull those kinds of strings. But a one time customer would have me weary of sending someone a potentially free item for fear of not returning the old one. Besides, who only has one pair of gloves? Get yourself a second set ASAP.
__________________
sincalirider is offline   Reply With Quote
The Following User Says Thank You to sincalirider For This Useful Post:
chimp (11-03-2012)
Old 11-02-2012, 03:36 AM   #19
brad1601
Training Wheel Hero
 
Join Date: Oct 2012
Location: Brisbane, Australia
Posts: 24
Thanks: 9
Thanked 5 Times in 4 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by tenjin View Post
he HAD customer support / service

he offered to make you whole

sure it didn't fit what YOU want, and that's not his fault

as far as how it wouldn't be tolerated by a real business

well, i had 2 choices, when my server hard drive failed

pay to ship it back, and wait for the replacement, or pay upfront, DOUBLE the cost of the drive to have them pre ship me the replacement drive, to get a refund upon me sending back the failed drive

that's from the biggest hard drive manufacture in the world, hard to get much more real business ... and look, OMG, they didn't send me every thing for freeeeeeeeeeeeeeeeeeeeeeeeeeee

i suppose next time i buy a set of gloves i should complain they didnt come with a blowjob ... i mean every one is expecting every business to just fork over money left and right, right? so a hooker for a bj shouldn't be a horrible request.
And here is another unrelated customer service story,

Last year I bought my dad a Amazon kindle touch for his birthday, I bought it from America, (as we pay twice the price for the same thing over here in AUS).

Anyway, about 2 months later the screen was unresponsive so I got onto amazon support chat, told the guy the problem, guy said yep I'll organize a replacement.

I supplied the serial number and it came up as a US only model, not for export, which it was as I bought it through an ebay seller. Long story short he said that usually a replacement would only be provided had I be in USA but he made an exception and express posted me a replacement kindle with a reply paid back to post the other one back.

I was extremely happy with the service and wouldn't hesitate to buy another kindle, I guess that's the difference with customer service, if I was treated the way you were with a defective product, that's fine, but I know I wouldn't buy their products again, so their loss really.
brad1601 is offline   Reply With Quote
The Following User Says Thank You to brad1601 For This Useful Post:
chimp (11-03-2012)
Old 11-03-2012, 06:50 PM   #20
chimp
Training Wheel Hero
 
chimp's Avatar
 
Join Date: May 2011
Posts: 71
Thanks: 7
Thanked 8 Times in 7 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by BerlinaS2K View Post
I purchased the Heroic SP-R Pro S gloves about a month ago and just after 3 weeks of having them, as you can see, the right hand glove started coming apart/tearing in several areas.

I bought the gloves directly from heroicracing.com and paid about $180.00 after shipping.

I was initially very impressed with the comfort of the gloves; however, I was very disappointed to see the right hand glove come apart after the third week. Please note that the gloves have only been used on the street to and from work and have not seen the ground under any condition.

I contacted Todd at Heroic Racing, owner, and explained the situation. He responded asking that I send the gloves back for repair. I informed him that the bike is my only means of transportation and that it was only the right hand glove that was defective so I asked that he please replace the glove and send me a prepaid invoice for me to return the defective glove. He ignored my request and again asked that I send the glove back since he was already going over the top for me and that it was difficult for him as a small business to continue haggling with me. I again explained that I could not afford to be without the gloves for 2-3 weeks while I shipped it back and waited for him to return them to me, plus I didn't agree with paying shipping costs again. That was the last I heard from him. At this point, I no longer wish to deal with his lack of customer service as I've lost any faith I had in his product and have opted to order set from Rs-Taichi.

I do not recommend these gloves being that they started coming apart on their own after only a few weeks- I can't imagine how they would hold up if they were in a serious crash. Furthermore, I wasn't able to reach a resolution with the owner who expected me to ship the defective glove
back, at my cost, to be repaired and wait around until it was repaired.

There is no way that I would ever buy any product from Heroic Racing ever again due to the lack of customer service and prefer to invest my money in well known products.

I don't feel that my request to have a non defective glove sent to me with a prepaid invoice to return the defective glove back was unreasonable and called for the owner to claim I was haggling him.

The yellowish discoloring also happened within the first week.



Sucks that it worked out that way... hopefully you find a good glove soon.


Quote:
Originally Posted by tenjin View Post
he HAD customer support / service

he offered to make you whole

sure it didn't fit what YOU want, and that's not his fault

as far as how it wouldn't be tolerated by a real business

well, i had 2 choices, when my server hard drive failed

pay to ship it back, and wait for the replacement, or pay upfront, DOUBLE the cost of the drive to have them pre ship me the replacement drive, to get a refund upon me sending back the failed drive

that's from the biggest hard drive manufacture in the world, hard to get much more real business ... and look, OMG, they didn't send me every thing for freeeeeeeeeeeeeeeeeeeeeeeeeeee

i suppose next time i buy a set of gloves i should complain they didnt come with a blowjob ... i mean every one is expecting every business to just fork over money left and right, right? so a hooker for a bj shouldn't be a horrible request.
cool story bro
chimp is offline   Reply With Quote
Old 11-05-2012, 08:53 PM   #21
HEROIC
Training Wheel Hero
 
Join Date: Feb 2009
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
flat rate for shipping is $4 and was promised to be reimbursed. I have 36 of these in inventory and was more than willing to repair, clean or replace. The problem with people is that they are to quick to bad mouth a manufacture rather than just return it and get the product serviced. The problem is a simple repair. Less than a 5 minute job on my machines to repair.

The nice thing about HEROIC is that I; Todd McNabney service all brands including my own trackside, at club events, tradeshows all across the country. Any brand any time is my motto.

This individual, within a few minutes on talking with me on the phone said "fine dude, I'm taking this to the internet and lets see what you think about that." Its fine. I even have the balls to log on and face the keyboard cowboys. I also have the where with all to replace, repair and RETURN the product, as new or replaced.

Todd McNabney
Creative Director / Designer / Owner
HEROIC Racing Apparel
Bayside Queens NYC

Shipping Address

HEROIC Racing Apparel
co Todd McNabney
50-14 206th Street Rear
Oakland Gardens, NY 11364

Facebook: Todd McNabney or HRA HEROIC RACING APPAREL

:)

Last edited by HEROIC; 11-05-2012 at 09:16 PM.
HEROIC is offline   Reply With Quote
Old 11-05-2012, 09:05 PM   #22
HEROIC
Training Wheel Hero
 
Join Date: Feb 2009
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
looks to me like the gloves were the wrong size. The seams are all stressed and the pivot point where all the pressure is at either broke the kangaroo or the seam. The thread on the thumb deflector? Never in 3 years of manufacturing these have I seen this. The yellowing? Looks like it needs some TLC with 409. All could have been fixed withing 20 minutes in service.

Why manufactures don't like to have close relations with forums, or customers?.. This is a # one case that didn't have to go down like this.

Todd McNabney
Creative Director / Designer / Owner
HEROIC Racing Apparel
Bayside Queens NYC

Shipping Address

HEROIC Racing Apparel
co Todd McNabney
50-14 206th Street Rear
Oakland Gardens, NY 11364

Facebook: Todd McNabney or HRA HEROIC RACING APPAREL
HEROIC is offline   Reply With Quote
Old 11-05-2012, 10:42 PM   #23
jimpaine1
AMA Supersport Racer
 
jimpaine1's Avatar
 
Join Date: May 2010
Location: Chicago, IL
Posts: 750
Thanks: 6
Thanked 67 Times in 47 Posts
Feedback Score: 2 reviews
So simply a case of wrong size glove?? Are you really going to tell us that a slightly wrong size glove is going to put so much stress on the seams as to have them bust? By the way, it is hard to tell from the picture but it does not appear that his fingers are so fat to cause the seams to fail. What would happen when you have your body weight on the glove while in a sliding low side?? If you have the where with all to replace why not make a customer so happy he can't wait to tell everyone about his great customer service with your company even if he knows the gloves may have been a bit to snug for him. I too have a business and I probably have lost a few dollars to customers that I knew were too picky, but I know that that customer's neighbors were told about a happy experience from someone that I am sure they already knew was very hard to please. I am sure my business went up because of how the situation was handled.
Anywho what is done is done. Good luck to all that are involved.
__________________
Team Orange
jimpaine1 is offline   Reply With Quote
Old 11-05-2012, 11:13 PM   #24
HEROIC
Training Wheel Hero
 
Join Date: Feb 2009
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Its hard to say. I know that there was not any reason this had to come to the internet to be determined. If they were sent back immediately as requested, they would have been repaired or replaced... Simple as that.

Jim, if I had them in my hands I could give a better response.


Quote:
Originally Posted by jimpaine1 View Post
So simply a case of wrong size glove?? Are you really going to tell us that a slightly wrong size glove is going to put so much stress on the seams as to have them bust? By the way, it is hard to tell from the picture but it does not appear that his fingers are so fat to cause the seams to fail. What would happen when you have your body weight on the glove while in a sliding low side?? If you have the where with all to replace why not make a customer so happy he can't wait to tell everyone about his great customer service with your company even if he knows the gloves may have been a bit to snug for him. I too have a business and I probably have lost a few dollars to customers that I knew were too picky, but I know that that customer's neighbors were told about a happy experience from someone that I am sure they already knew was very hard to please. I am sure my business went up because of how the situation was handled.
Anywho what is done is done. Good luck to all that are involved.
HEROIC is offline   Reply With Quote
Old 11-05-2012, 11:24 PM   #25
jimpaine1
AMA Supersport Racer
 
jimpaine1's Avatar
 
Join Date: May 2010
Location: Chicago, IL
Posts: 750
Thanks: 6
Thanked 67 Times in 47 Posts
Feedback Score: 2 reviews
I hear ya I applaude you for stepping up and coming here to put your side of the case out there. The notion that the customer is always right is bullshit but if it seems like a legitimate issue, suck up the cost and and send out a glove in good faith. Not all of the guys here can afford a dual set of quality gloves and if one set goes bad they can't really go a few weeks riding to work(may be their only means of transport) without what we all know is essential equipment. Do the right thing and make this situation the best it can be! Whenever there may be an issue with gloves let the folks here point to this thread and you and your company and say "this guy did it right and I want to buy my next set of gloves from him" Peace
__________________
Team Orange

Last edited by jimpaine1; 11-05-2012 at 11:25 PM. Reason: spelling
jimpaine1 is offline   Reply With Quote
Old 11-05-2012, 11:35 PM   #26
HEROIC
Training Wheel Hero
 
Join Date: Feb 2009
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Jim,

Totally understand. But I have procedures, means and ability to make the situation good and this was weeks ago that this could have been rectified. The reason people send another product is point blank they didn't make the product; nor have the ability to fix it. My policy is send it back and in this case I'll pay for the shipping and I'll also pay for the return.

Quote:
Originally Posted by jimpaine1 View Post
I hear ya I applaude you for stepping up and coming here to put your side of the case out there. The notion that the customer is always right is bullshit but if it seems like a legitimate issue, suck up the cost and and send out a glove in good faith. Not all of the guys here can afford a dual set of quality gloves and if one set goes bad they can't really go a few weeks riding to work(may be their only means of transport) without what we all know is essential equipment. Do the right thing and make this situation the best it can be! Whenever there may be an issue with gloves let the folks here point to this thread and you and your company and say "this guy did it right and I want to buy my next set of gloves from him" Peace
HEROIC is offline   Reply With Quote
Old 11-06-2012, 12:44 AM   #27
sincalirider
*BOTM Feb '11, Mar '12*
 
sincalirider's Avatar
 
Join Date: Aug 2008
Location: Visalia, Ca
Posts: 23,607
Thanks: 1,003
Thanked 1,180 Times in 895 Posts
Feedback Score: 27 reviews
Quote:
Originally Posted by jimpaine1 View Post
Not all of the guys here can afford a dual set of quality gloves and if one set goes bad they can't really go a few weeks riding to work(may be their only means of transport) without what we all know is essential equipment.
I think that's a weak excuse. Riding in general is a huge inconvenience and any prospective new rider should think about more than just the riding aspect of our sport. If you can't buy new, got to WERA, Craigslist or Ebay and buy second hand.
__________________
sincalirider is offline   Reply With Quote
Old 11-06-2012, 01:10 AM   #28
jimpaine1
AMA Supersport Racer
 
jimpaine1's Avatar
 
Join Date: May 2010
Location: Chicago, IL
Posts: 750
Thanks: 6
Thanked 67 Times in 47 Posts
Feedback Score: 2 reviews
Quote:
Originally Posted by sincalirider View Post
I think that's a weak excuse. Riding in general is a huge inconvenience and any prospective new rider should think about more than just the riding aspect of our sport. If you can't buy new, got to WERA, Craigslist or Ebay and buy second hand.
Weak excuse? From what I understand(and I could be wrong) the OP bought the gloves new. I don't know your age and financial situation Sin, I fortunately can afford what ever gear is needed at the time it is needed. You do have to admit many of the members here are living on a shoestring budget and to throw out 180 twice is beyond their means. I am guessing that he blew his load on these glove to get the best that he could afford and what he would expect to get several years out of. Where it stands right now, yes he would have been far better off to go to WERA and get someone elses used gloves that have already stood the test of the track, but that is not the case. No matter who you are 180 for hand protection is not cheap and you would expect a good return on your investment.
__________________
Team Orange
jimpaine1 is offline   Reply With Quote
Old 11-06-2012, 02:05 AM   #29
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by HEROIC View Post
flat rate for shipping is $4 and was promised to be reimbursed. I have 36 of these in inventory and was more than willing to repair, clean or replace. The problem with people is that they are to quick to bad mouth a manufacture rather than just return it and get the product serviced. The problem is a simple repair. Less than a 5 minute job on my machines to repair.

The nice thing about HEROIC is that I; Todd McNabney service all brands including my own trackside, at club events, tradeshows all across the country. Any brand any time is my motto.

This individual, within a few minutes on talking with me on the phone said "fine dude, I'm taking this to the internet and lets see what you think about that." Its fine. I even have the balls to log on and face the keyboard cowboys. I also have the where with all to replace, repair and RETURN the product, as new or replaced.

Todd McNabney
Creative Director / Designer / Owner
HEROIC Racing Apparel
Bayside Queens NYC

Shipping Address

HEROIC Racing Apparel
co Todd McNabney
50-14 206th Street Rear
Oakland Gardens, NY 11364

Facebook: Todd McNabney or HRA HEROIC RACING APPAREL

:)

I'm sorry Todd, but it appears you may be confusing me with another dissatisfied customer as I never called you over the phone regarding the issue. I only contacted you via email so that I would have record of exactly what was said. My intention was not to bad mouth your product but rather your lack of customer service to rectify the issue with a less than a month old defective glove. Why should I pay out more money and wait around for you to fix a product that should have arrived in working order. I didn't pay less than the next guy in line so why not rectify the problem by sending a replacement glove with a prepaid invoice as I asked multiple times? Instead, you claimed I was haggling you with my emails and stated you were already going over the top for me. Again I apologize, but I fail to see how you were going over the top for the customer.
BerlinaS2K is offline   Reply With Quote
Old 11-06-2012, 02:28 AM   #30
BerlinaS2K
Training Wheel Hero
 
Join Date: Mar 2011
Posts: 35
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by HEROIC View Post
looks to me like the gloves were the wrong size. The seams are all stressed and the pivot point where all the pressure is at either broke the kangaroo or the seam. The thread on the thumb deflector? Never in 3 years of manufacturing these have I seen this. The yellowing? Looks like it needs some TLC with 409. All could have been fixed withing 20 minutes in service.

Why manufactures don't like to have close relations with forums, or customers?.. This is a # one case that didn't have to go down like this.

Todd McNabney
Creative Director / Designer / Owner
HEROIC Racing Apparel
Bayside Queens NYC

Shipping Address

HEROIC Racing Apparel
co Todd McNabney
50-14 206th Street Rear
Oakland Gardens, NY 11364

Facebook: Todd McNabney or HRA HEROIC RACING APPAREL
I disagree with the gloves being the wrong size and commend you on the comfort level of the gloves as I stated in my review. The gloves fit perfectly, both right and left hand, and is the only positive thing I can say about them. 20 minutes in service with you in less than a months time of riding on the street? In reality, I'm glad the issue surfaced immediately instead of possibly suffering irreversible damage to my hands in the event of a fall. I do agree that this review could have been a positive one; however, I asked for your assistance multiple times and you disregarded my request.

You indicate you were willing to pay for shipping, so why not arrange it instead of leaving me hanging without a response? There's plenty of manufacturers on numerous forums that stand by their customers, are helpful, and willing to make a situation right.

The review tells exactly how the events transpired and I've remained as objective as possible.
BerlinaS2K is offline   Reply With Quote
Sponsored Links
Advertisement
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:22 PM.



Powered by: vBulletin | vBadvanced CMPS & Gallery
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Motorcycle News, Videos and Reviews
Honda Grom Forum Harley Davidson Forum Honda 600RR Kawasaki Forum Yamaha R6 Forum Yamaha FZ-09 Forum
1199 Panigale Forum Roadglide Forum Honda CBR1000 Forum Vulcan Forum Yamaha R1 Forum Yamaha R3 Forum
Ducati Monster Forum Harley Forums Honda CBR250R Forum ZX10R Forum Star Raider Forum Yamaha Viking Forum
Suzuki GSXR Forum V-Rod Forums Honda Shadow Forum Kawasaki Motorcycle Forum Star Warrior Forum KTM Duke 390 Forum
SV650 Forum BMW S1000RR Forum Honda Fury Forum Kawasaki Versys Forum Drag Racing Forum Ducati 899 Panigale Forum
Suzuki V-Strom BMW K1600 Triumph Forum Victory Forums Sportbikes BMW NineT Forum
Volusia Forum BMW F800 Forum Triumph 675 Forum MV Agusta Forum HD Street Forum Suzuki GW250 Forum
Yamaha Motorcycles Victory Gunner Forum Honda Vultus Forum