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Vendor Experiences The Good, the Bad and the downright Ugly

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Old 11-07-2012, 08:25 PM   #1
Minx
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Compelled to share this

So I have a set of CRG SSR rearsets and did a once over on them and took them apart in thoughts of changing the color of them- they're gold and I wasn't sure if I was going to keep them that color at first. So in the process of taking them apart, I noticed that the seals where the bearings are could use some reconditioning- some dirt and grime collected and you can see the wear pretty well. So with this mod season upon me I'm planning on finally installing these things but wanted to make sure that the seals would be good to go for the foreseeable future. So onto the vendor experience (well they aren't exactly a vendor on the forum but deal with it):

I emailed CRG in the hopes that someone might see it and pass it onto the intern that will send it to someone else and I'll finally get a response a few weeks later to say "sorry we don't do that" WELL THAT DIDN'T HAPPEN!
just an hour or two after I sent the email I see an email in my inbox from a person at CRG! Seeming the photos of the seals that I wished to renew, they offered to send me two new seals free of charge as long as I provide my address.

Wow.

Not only was there a quick response to my inquiry, but I offered to pay for a rebuild kit and they're sending me replacement parts without charge.

Couldn't be happier right now. If **** breaks in the future, I'll be looking at CRG.

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My Modification Memoir - GOLDEN EYES
FS: 07+ Stock Exhaust + Heat Shield ($75)
FS: Dainese Delta Pro Pants (38 Long) - $300+
Complete: Li Ion Battery, HID Gold Eyes, Radiator Guard, SSR Rearsets and RC2 Levers, Type 4 / 3 Brake Lines, 8149B Slip-On, FE, IT, Cluster LEDs, and LED Pegs, Sliders, Brake Pads, Corsa Screen.
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Old 11-07-2012, 09:59 PM   #2
volcom440
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Good to hear about your awesome experience. Any pics of the rearsets?


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Old 11-08-2012, 06:05 AM   #3
Minx
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They're in pieces right now so not much to see. I'll post pics after the rebuild.

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-Minx

My Modification Memoir - GOLDEN EYES
FS: 07+ Stock Exhaust + Heat Shield ($75)
FS: Dainese Delta Pro Pants (38 Long) - $300+
Complete: Li Ion Battery, HID Gold Eyes, Radiator Guard, SSR Rearsets and RC2 Levers, Type 4 / 3 Brake Lines, 8149B Slip-On, FE, IT, Cluster LEDs, and LED Pegs, Sliders, Brake Pads, Corsa Screen.
Up Next: TTX MkII Rear Shock
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Old 11-08-2012, 11:27 AM   #4
volcom440
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Good point lol


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Old 11-08-2012, 03:42 PM   #5
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Awesome to hear! CRG has been awesome for us. I'll pass this thread along to them.

Post some pics OP!
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Old 11-09-2012, 01:25 PM   #6
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uploading pics in my mod memoir
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-Minx

My Modification Memoir - GOLDEN EYES
FS: 07+ Stock Exhaust + Heat Shield ($75)
FS: Dainese Delta Pro Pants (38 Long) - $300+
Complete: Li Ion Battery, HID Gold Eyes, Radiator Guard, SSR Rearsets and RC2 Levers, Type 4 / 3 Brake Lines, 8149B Slip-On, FE, IT, Cluster LEDs, and LED Pegs, Sliders, Brake Pads, Corsa Screen.
Up Next: TTX MkII Rear Shock
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Old 11-09-2012, 04:35 PM   #7
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Thanks for sharing. I'll put them on a list of companies to consider if I need to replace parts. A company can't do much better marketing than this.
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