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so i'd like to share my experience with my bkmoto H7 hid kit. i've had it just under a year now and have so far been happy with it. about a week and a half ago i noticed my high beam ws not working. long story short i found the problem to be the connector, that connects the bulb to the ballast. it's loose, even when all the way plugged in and the clip secured it still moves so much that its fails to keep a connection. the next day i sent an email to bkmoto about the issue. i got no response, so a day or two later, i sent another email reguarding my issue. again, nothing. so this past thursday morning i call the number on the site, no answer so i leave a message. its now tuesday and i STILL have not received an email or phone call back. now i know its not his fault that this connector has malfunctioned but given that this HID kit came with a 1 year warranty i personally think that this kind of service is unacceptable, especially given that this IS a safety concern. i will keep trying to get a hold of someone to resolve my issue but just figured id let you guys know about my experience because i'm not happy about this :gun1: