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Discussion Starter #1
so i'd like to share my experience with my bkmoto H7 hid kit. i've had it just under a year now and have so far been happy with it. about a week and a half ago i noticed my high beam ws not working. long story short i found the problem to be the connector, that connects the bulb to the ballast. it's loose, even when all the way plugged in and the clip secured it still moves so much that its fails to keep a connection. the next day i sent an email to bkmoto about the issue. i got no response, so a day or two later, i sent another email reguarding my issue. again, nothing. so this past thursday morning i call the number on the site, no answer so i leave a message. its now tuesday and i STILL have not received an email or phone call back. now i know its not his fault that this connector has malfunctioned but given that this HID kit came with a 1 year warranty i personally think that this kind of service is unacceptable, especially given that this IS a safety concern. i will keep trying to get a hold of someone to resolve my issue but just figured id let you guys know about my experience because i'm not happy about this :gun1:
 

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I waited 2 weeks for a reply to an email regarding an issue I had and I was getting rather upset. I decided to call on a random day in the afternoon and he happened to pick up. In the end it worked out fine but his communication is definitely not consistent.
 

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What's the total time from your first email until today? If it's only a week or two it's possible Boris is away on holiday or similar...

I have to agree with Hartwick though, I too had reason to contact him during my install and responses were erratic at best. I did get my issues resolved though so please don't fret just yet.
 

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its been 9 days since the first email.i have taken into consideration that he may have been away for the holday and even the fact that its the "busy season" so i've been keepin my cool but i still feel that his communication at best, is poor
 

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just an update...i called again wednsday, no answer and left a message. called again on friday with no answer, and this time did not leave a message. this sunday will be two weeks since this issue started occuring. now up to 2 emails and 3 phone calls, all of which have gone unsnswered so far. weather he gets back to me or not at this point, im going to highly recommend NOT buying products from bkmoto. it should not take me 2 weeks to get in contact with someone over a warranty replacement bulb.
 

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i kept calling and calling since it was apparent that email is an ineffective form of communication. he finally answered one after noon right after my last post and told me to email him a picture of the connector i was having trouble with. i emailed him the photo about 2-3 days after that call and waited until yesterday before calling. he answered and said he would have it in the mail that day. not very satisfied with the whole situation but at least he finally is getting a bulb to me
 

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wanted to update this for the last time. so after FINALLY receiving my bulb in the mail...IT WAS THE WRONG BULB. for the sake of my sanity, i just ate it, and will keep on trying to convince people not to buy bk moto products. the WORST customer service i've ever experienced and i am usually a very easy going and understanding guy. DONT BUY BKMOTO PRODUCTS!!!
 

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Out of curiosity, could you have sourced a bulb from somewhere else? Or is the bulb unique to his HID kits...Ive been toying with the IDEA of getting a headlight set up, I want dual low and high - but want to use DDM HID 55w Kits....but I'm guessing the people involved try and make it so you can only get parts from them.
 

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Discussion Starter #10
Out of curiosity, could you have sourced a bulb from somewhere else? Or is the bulb unique to his HID kits...Ive been toying with the IDEA of getting a headlight set up, I want dual low and high - but want to use DDM HID 55w Kits....but I'm guessing the people involved try and make it so you can only get parts from them.
yes, his bulbs are UV cut. they won't potentially cause the hazing of the headlight lenses. any h7 hid bulb will work with his kit but his bulbs are special. i just rigged the connector with zip ties to secure the connection. sick of the hids anyway they will be coming off soon
 

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Few weeks? Im waiting for his reply for an year and half.
Anyway his projector kits are pure ****, china made. Projectors holders broke after a year coz its cheap plastic, connectors are dizaster, cutted of everything and soldered them all. Ccfl broke, called him and after a year and half nothing.
Searched through internet and found THE EXACTLY SAME KIT for about 1/3 of his price, only the plate is missing. Pure china **** in my opinion


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yes, his bulbs are UV cut. they won't potentially cause the hazing of the headlight lenses. any h7 hid bulb will work with his kit but his bulbs are special. i just rigged the connector with zip ties to secure the connection. sick of the hids anyway they will be coming off soon

His bulbs hazed the hell out of my '08 housings. I made a thread about it as well. It continued to get worse up until I sold the bike last June.

http://www.600rr.net/vb/75-600rr-net-product-reviews/291393-bkmoto-hid-kit-review.html


Looks like my photo links are dead. I don't have any way of looking them up right now but I will see if I can find them on my backup hard drive when I get home. Not only did the bulbs continue to haze my housings, but the ballasts were weak sauce and I ended up using my old DDM ballasts to get a decent light output.
 

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Discussion Starter #13
Few weeks? Im waiting for his reply for an year and half.
Anyway his projector kits are pure ****, china made. Projectors holders broke after a year coz its cheap plastic, connectors are dizaster, cutted of everything and soldered them all. Ccfl broke, called him and after a year and half nothing.
Searched through internet and found THE EXACTLY SAME KIT for about 1/3 of his price, only the plate is missing. Pure china **** in my opinion


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wow thats terrible. i literally called multiple times a day for a few days, leaving voicemails almost every time. he finally answered but it did not good as he sent the wrong bulb. i cut my losses, almost sounds like you should do the same. i will do everything i can to make sure no one makes the same mistake as i did with ordering from BK

His bulbs hazed the hell out of my '08 housings. I made a thread about it as well. It continued to get worse up until I sold the bike last June.

http://www.600rr.net/vb/75-600rr-net-product-reviews/291393-bkmoto-hid-kit-review.html


Looks like my photo links are dead. I don't have any way of looking them up right now but I will see if I can find them on my backup hard drive when I get home. Not only did the bulbs continue to haze my housings, but the ballasts were weak sauce and I ended up using my old DDM ballasts to get a decent light output.
and i thought that 90$ for a kit was expensive but i figured if i was going to do it i should at least do it right and get a "good" kit. yea, right...
 

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Yup. Stay away from bkmoto.. they straight up lie about having quartz glass bulbs. Their bulbs WILL haze your headlights.
 

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unfortunatly i have to agree, i sent them back to have the lense cleaned from the hazing, and their starting back up again. i refuse to ride night times because i dont want to deal with the haze again. i will be swaping his "H7s" out and getting something more reliable..
 

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Few weeks? Im waiting for his reply for an year and half.
Anyway his projector kits are pure ****, china made. Projectors holders broke after a year coz its cheap plastic, connectors are dizaster, cutted of everything and soldered them all. Ccfl broke, called him and after a year and half nothing.
Searched through internet and found THE EXACTLY SAME KIT for about 1/3 of his price, only the plate is missing. Pure china **** in my opinion


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I was actually considering getting that kit... thanks for writing this!

I'll look elsewhere for a projector kit or make one myself.
 

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I agree with @Seksas ... anyone looking to do their headlights, check out Scotidi Lighting He is doing my retrofits right know... Scott uses only brand new Morimoto parts with warranties (not like other companies selling you second hand cheap stuff). Plus he designs each job custom by hand (not a pre-made cheapo kit) I have never come across another company doing a better job and also he is just an awesome guy! I know several people who had their lights done by him years ago and they still refer people to him.

And @George Type-S check out his site! He literally does the best work from etching the HIDs to doing custom backplates, color changing stuff etc... Scotidi.com
 
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