So, I have a textile CBR jacket that I bought used off of eBay; I bought it about 6 months ago and the previous owner said that it had only seen one season of use (which I didn't take much stock in) but anyhow I picked the jacket up for about $75 after shipping and what not. Well, about 2 months ago the slider on the zipper started failing to zip the jacket. I didn't think too much of it, just started carrying a pair of utility pliers with me and when I had a problem I'd just use the pliers to squeeze the slider together a bit in order to make the jacket actually zip and seal. About 2 weeks ago the plier trick stop working regardless of what I tried and eventually the slider broke due to fatigue. So, I sent an email to Joe Rocket explaining the situation; a few days later, they sent me a brand new slider, a new zipper stop, provided directions, and answered any and all questions I had (all free of charge) so that I could continue to use my jacket. All in all, I had a very positive experience and will continue to purchase their products and recommend them to others.