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Vendor --- BOTM 05/2009
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2,637 Posts
Discussion Starter #1
It's a long story, but the short version is this...

My wife bought a suit on closeout. It was too large.

I called back to ask if she could return it for a suit 1 size smaller. They wouldn't take my exchange over the phone, I was told to put another order in online and that they would email her return instructions.

I asked THREE times if there would be a restocking fee, because this method seemed like trouble. Usually if it is a business with GOOD SERVICE they will ask for a credit card number, take the order over the phone and give you an RMA number for the old suit, then swap you in the mail.

They told me 3 times that no restocking fee would apply since we were just ordering a different size.

Got the new suit, sent the old one back. They charged $30 restocking fee.

Called them and they denied that they told us that. They said they always charge 10% restocking for "express returns". That if I wanted to avoid the 10% I would have had to mail the original suit back, wait 30 days for them to process it, get a store credit, then use the store credit to purchase.

It's crap customer service. The guy was rude, wouldn't even entertain the idea that I might be right, and basically just wouldn't budge. I guess I am just a moron and I totally imagined what I was told, that's his story and he's sticking to it.
 

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460 Posts
That sucks coz but I'm glad you posted here because I was seriously considering about ordering a "hot deal" from them but I will re-consider now after hearing your troubles.

Hope you like the suit though!
 

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Vendor --- BOTM 05/2009
Joined
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2,637 Posts
Discussion Starter #3
The suit is ok, teknic chicane. Just got it for my wife because she didn't have a 1 piece, and she is getting one custom made. She just got the teknic because it was cheap and we have several track days lined up before her suit will be finished so it was cheaper than renting.

new enough had the same suit for $50 more, I should have just called new enough. I've ordered from them a dozen times in the past and the service is always outstanding. They would have taken care of us and we wouldn't have had to pay an extra dime. Oh well.
 
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