I recently took my jacket back to where I had purchased it because the zipper had broke. Now the jacket was several months old so I expected some time of repair fee. Without me knowing, the owners of the shop contacted their Joe Rocket rep and informed him of the problem. In turn, the rep sent them a new jacket to give to me instead of fixing my old one. In my opinion, this was a very nice thing to do considering my old one was pretty worn. Thanks again Joe Rocket for stepping up to the plate.