A lil over a week ago I ordered a Shark rsr2 Duhamel in black & a set of woodcraft sliders. Needless to say they are the best to deal with. I received a callback to confirm my order within a couple of hours. Andrew even pm'd me a tracking # so I could watch my goods in transit. Also, on friday I ordered a set of A-stars Gp Plus gloves but the order went thru as the wrong size. I pm'd him and he took care of it plus gave me the discount....kudos gentleman, kudos!!!