Join Date: Jun 2007
Location: Binghamton, NY
Thanked 2 Times in 2 Posts
Feedback Score: 17 reviews
|Vendor Experiences The Good, the Bad and the downright Ugly|
You were shipped out a new tail light. The lens is the same but you do have a new housing with new circuit board. These tail lights are built by hand, in house. Quality is as good as it will get unless we drop $20,000 to get these parts injection molded; and we don't have that kind of money. Our company decided to build these parts because people asked us to and because there is nothing else like it built specifically for the 600rr. These parts all come out of the same mold, they will all be the exact same. Since there is nothing wrong with your tail light, you can return it in exchange for a new tail light at the cost of a 10% restocking fee. We do not reiemburse shipping fees for this kind of situation. If you want a refund, send your tail light back. You will get a refund minus the 10% restocking fee (refer to our disclaimer we sent you along with the installation instructions).Apparently these guys can neither spell nor provide any sort of justifiable customer service.
On Sat May 3 14:05 , 'Rich' sent:
I recently returned a defective tail-light with an understanding that it would be replaced, not repaired. I would not have any complaints if my old one was repaired properly, however, it is not much better than when it was sent out to you. The lens are still not flush -- one side is still visibly uneven. If I was told outright that I was it would be repaired instead of replaced, I would have gladly overlooked this flaw: "I'll be waiting for your light, we'll get your new one out immediatly upon recieving your old light in the mail." For $200 I would expect a quality product and higher level of workmanship...Again, I have only heard good things about your product and loved it - when it wasn't broken - and would love to support your company; however, my experience has not been good so far, to say the least.
I would like either a refund or a new replacement light sent out ASAP - either way, with my shipping paid for. Thank you for your time.
On Wed, Apr 30, 2008 at 12:51 AM, <[email protected]> wrote:No problem Rich, we'll get it back to you as fast as possible :)
On Tue Apr 29 04:24 , 'Rich' sent:
Sent it out. I'd really appreciate it if you send it out expedited shipping.
On Fri, Apr 25, 2008 at 7:48 PM, <[email protected]> wrote:I can appreciate your situation, unfortunately we need to wait for you to return your tail light first. I hope you can see it from our perspective. Its not that we dont trust you and we can obviously see the light is not properly operable but for a fair exchange we need to get your package shipped to use first so we can ship another one back to you.
Can you please put a note in the box explaining what we discussed when you ship your light out to us.
I'll be waiting for your light, we'll get your new one out immediatly upon recieving your old light in the mail.
Sorry you can't ride this weekend; I know the feeling :(
4555 Vandever Ave
San Diego, CA 92120
On Thu Apr 24 19:56 , 'Rich' sent:
Great. Is there any way you guys could send it out now, so I can get it faster? The weather's great and I'm just itching to ride. Unfortunately I sold my stock lights and am left with nothing...I'm planning on sending the light out tomorrow.
On Thu, Apr 24, 2008 at 10:50 PM, <[email protected]> wrote:Oh yeah, I can guarentee that's a deformed lens. It was probably taken out of the mold a little to early. Send your light back, we'll replace it ASAP.
4555 Vandever Ave
San Diego, CA 92120
On Thu Apr 24 12:22 , 'Rich' sent:
OK, so I finally had time to see what was up with the light today. Took off the tail and saw that the red plastic lens was starting to pull away from the housing...I'll admit it was fine when I got it in the mail, but I've put less than 20 miles on the thing...pictures attached. Would it be possible to send it out to you guys for a replacement? I've heard only good things about your product on 600rr.net and surprised that this happened.
On Sun, Apr 20, 2008 at 1:23 PM, <[email protected]> wrote:
This is quite honestly the first time we've recieved this question. Can you please send us some pictures of the tail light installed on the battery tray and some pictures of the tail light completly installed with the tail fairing in place. It's probably just a case of miscutting I'm sure. Let us take a look :)
On Sat Apr 19 22:51 , 'Rich' sent:
Hi, I just recently installed your TL and it does not fit flush no matter what i do...I've drilled the holes in the proper places, but the light pops out from under the tail a good 1/2 cm or so. Do I have the shave the inside of the cowl? Any help would be appreciated. I really like your product, but I'd like it to sit completely flush as in the pics I've seen...