Motorcyclecloseouts.com SUCKS!! beware - 600RR.net
Vendor Experiences The Good, the Bad and the downright Ugly

 
LinkBack Thread Tools
post #1 of 4 (permalink) Old 06-10-2008, 04:33 PM Thread Starter
Vendor --- BOTM 05/2009
 
cozye's Avatar
 
Join Date: Mar 2007
Location: Kentucky
Posts: 2,637
Thanks: 0
Thanked 9 Times in 8 Posts
Feedback Score: 24 reviews
Thumbs down Motorcyclecloseouts.com SUCKS!! beware

It's a long story, but the short version is this...

My wife bought a suit on closeout. It was too large.

I called back to ask if she could return it for a suit 1 size smaller. They wouldn't take my exchange over the phone, I was told to put another order in online and that they would email her return instructions.

I asked THREE times if there would be a restocking fee, because this method seemed like trouble. Usually if it is a business with GOOD SERVICE they will ask for a credit card number, take the order over the phone and give you an RMA number for the old suit, then swap you in the mail.

They told me 3 times that no restocking fee would apply since we were just ordering a different size.

Got the new suit, sent the old one back. They charged $30 restocking fee.

Called them and they denied that they told us that. They said they always charge 10% restocking for "express returns". That if I wanted to avoid the 10% I would have had to mail the original suit back, wait 30 days for them to process it, get a store credit, then use the store credit to purchase.

It's crap customer service. The guy was rude, wouldn't even entertain the idea that I might be right, and basically just wouldn't budge. I guess I am just a moron and I totally imagined what I was told, that's his story and he's sticking to it.

WERA Expert #696
2009 White 1000RR
2007 Blue/Grey 600RR (race)
2007 White/Silver 600RR (wifes)



NEW!! XT Racing GPX Pro GPS lap timer data acquistion for $625

PM me for great deals on Bazzaz, Kriega, Teknic, Armour Bodies, Arai, Ohlins, Pazzo, Woodcraft, Driven, XT Racing and more..
cozye is offline  
Sponsored Links
Advertisement
 
post #2 of 4 (permalink) Old 06-10-2008, 10:51 PM
Pocketbike Racer
 
myslvr's Avatar
 
Join Date: Jun 2006
Location: FTC, CO
Posts: 460
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 4 reviews
That sucks coz but I'm glad you posted here because I was seriously considering about ordering a "hot deal" from them but I will re-consider now after hearing your troubles.

Hope you like the suit though!

2007 Custom Graphite Pearl


Jardine Dual CF
Watsen Flushmounts
Pazzo Shorties
Puig DB
R&G frame sliders
Sato Rearsets
Integrated Tail
Fender Eliminator
Rizoma Resevoir
G-craft Resevoir
Stainless Galfer Lines
Painted subframe
Powder coated rear pegs/
Leds from Tripage
Header wrapped exhaust
myslvr is offline  
post #3 of 4 (permalink) Old 06-10-2008, 11:29 PM Thread Starter
Vendor --- BOTM 05/2009
 
cozye's Avatar
 
Join Date: Mar 2007
Location: Kentucky
Posts: 2,637
Thanks: 0
Thanked 9 Times in 8 Posts
Feedback Score: 24 reviews
The suit is ok, teknic chicane. Just got it for my wife because she didn't have a 1 piece, and she is getting one custom made. She just got the teknic because it was cheap and we have several track days lined up before her suit will be finished so it was cheaper than renting.

new enough had the same suit for $50 more, I should have just called new enough. I've ordered from them a dozen times in the past and the service is always outstanding. They would have taken care of us and we wouldn't have had to pay an extra dime. Oh well.

WERA Expert #696
2009 White 1000RR
2007 Blue/Grey 600RR (race)
2007 White/Silver 600RR (wifes)



NEW!! XT Racing GPX Pro GPS lap timer data acquistion for $625

PM me for great deals on Bazzaz, Kriega, Teknic, Armour Bodies, Arai, Ohlins, Pazzo, Woodcraft, Driven, XT Racing and more..
cozye is offline  
 
post #4 of 4 (permalink) Old 09-09-2008, 05:49 PM
 
Join Date: Aug 2007
Posts: 165
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
i had a very good experience with them....however it did not involve a return.
sevens is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 600RR.net forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome