Join Date: May 2006
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Absolutely Horrific Experience with MotoFansClub
I have been trying to work with MJ, Ken, and others for the past few months trying to get the fairings that I paid for in February. To this date, I have been given numerous false shipping dates, many empty promises and a lot of lies. Additionally, they are now not responding.
Here is the whole story…
I purchase the ’07 Repsol fairing back in December 2007. I was very happy with the fairings and posted pictures on 600rr.net, 1000rr.net and recommended them to others. The quality, although not OEM, was good for aftermarket fairings. I loved the way the bike looked!
In February ’08, I hit a patch of ice on the angles crest highway and low-sided the bike. The front cowl, the left side top cowl and the tail fairing was damaged. The tail fairing actually cracked apart very badly even though it was a very slow low-side. I emailed MotoFansClub and paid $350 for the 3 pieces. It seemed overpriced for the pieces, but I was willing to pay for them as I LOVED the Repsol paint scheme and LOVED my bike. I was told that it would take about 3-4 weeks to get my fairings…
Forwarding a few months, to June..…. I’m still waiting for my fairing so I can get my bike back together. I emailed them about 4-5 times and each time they would tell me that it would be ready in a few weeks. As I was getting frustrated, I told them that I would post my bad experience on 600RR.net. Finally, I get a reply from MJ apologizing for the delay and telling me that he would personally handle my order and get me my fairings. I was extremely happy with the new and bought another set of fairings for another bike from them on June 8th.
Shipping for the replacement fairings were supposed to take 10 days and 8-15 business days for the new fairings. After waiting for almost 6 weeks and a couple of emails, I finally got a tracking number for the new fairings and did eventually receive them.
However, I still have not received the replacement fairings. I was given numerous ship dates, many excuses (export problems, family issues, vacation, ‘emergency’ etc..). And FINALLY on July 31st, I receive a shipment. I was VERY excited and VERY happy as I would finally be able to get my bike back to the way it was. However, upon open the box…. I was shocked in disbelief. Only 2 of the 3 pieces were shipped and that I am still missing the side fairing.
I contact MJ right away and was told that they had made the wrong side. Upon thinking about it, if they knew the wrong side was made, why did they not tell me before they shipped the package? If they did not know, why did they not include the piece? Whatever the reason was, I was obviously being lied to.
MJ apologized and specifically promised me that the missing piece would be made and I would have it within 2 weeks at the latest… well 2 weeks past… nothing. I emailed and was told that MJ was on vacation and would get back to me in a day or two… a week passed and nothing. Then on August 19th, Ken told me that he would give me a tracking number for the missing piece the next day…. once again.. I didn’t get anything. I emailed once again and was told that someone would get back to me next week. On August 23rd, I was told by someone ‘Moto’ that the faring was shipped a few days ago and I would have it in 10 days. 10 days passed and once again nothing… F*#K! I emailed them once again and apparently, they’ve decided not to respond.
It’s now been 7 VERY frustrating and VERY upsetting months since I paid them for the fairings. I still don’t have my Repsol bike back on the road. It looks like that I will never get the piece that I need (and paid for) and Motofansclub (MJ, Ken and others) is not willing to fix this problem. I have been more than patient with them and have given them more business as I trusted their word. It seems like the Repsol bike that I loved will never be back to the way it was. I feel that I have been totally screwed by Motofansclub and this is the absolute worst experience that I have ever had with any vendor by far.
I hope that others take my experience into consideration before wasting their hard-earned money with MotoFansClub. Hopefully, other CBR riders will not be royally screwed like me.