Join Date: Jul 2007
Location: central california
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Feedback Score: 4 reviews
I've been working with a few customer service people at bikebandit.com over the last two weeks.
These guys are thorough! When you're taking apart damaged parts of your bike, you usually have questions about parts. When you look at the diagrams available from honda or vendor sites, some of the info and numbering of the parts can be confusing.
I've had at least two customer service people help me on this issue. One one occasion, the online catalogue went down, so they promised to email me the next day with the responses to my inquiries. The next day I was greeted with a response to my question.
On another occasion, I had them use my paint code to match some decals I needed to order for plastics. The service rep. told me he would add the items to my "shopping cart" so that no confusion would be had. UNFORTUNATELY, him adding the new decals erased all my previous parts I had been putting in the "cart" to purchase. As many of you know, this takes some time to put together a list of parts from diagrams. The rep offered to help me piece back together my order, but I declined and told them that it would be faster for me to do it on my own. He then told me that I would have ground shipping charges waived and that I would get a % promotional discount for the trouble...awesome!
Parts have been ordered, and I await my goodies.
Will follow this up when things arrive.
2007 CBR 600rr
"No matter how much you shake and dance, the last drop is in your pants.