My apologies. We had your gloves on an order and they were missed by RS Taichi in getting sent to us. I talked to you on the phone and there didn't seem to be any concern? We had to order these in for you so I gave you a discount and shipped them for free as well, something we usually don't do on RS Taichi gear. You never asked for expedited shipping, only until after your order was shipped to you write me an e-mail with any displeasure. Again if you would have asked I would have been more than happy to expedite the order for you if I knew in any way you were not happy.
I was never told they would have to be put on order. In fact I was told explicitly that they were in stock in your store as noted below...
Dated 6/9/11 from my ebay account:
Yes we have them in our store, just not listed up on e-bay yet. IF you want I can send you a paypal invoice.
As far as the phone call where "it didnt seem to be of concern" I was actually told nonchalantly that, "they were just to be located in the warehouse" This was 1 week after the order was placed... and I still didn't receive my item until 3 weeks later...
Furthermore, I have email record of you claiming my item was to ship the week of the 6/27th, with delivery before
that weekend. The item did not even have shipping received to FedEx until 12 days later on 7/9.
"Mon, Jun 27, 2011 at 10:05 AM
subject RS Taichi Gloves
Important mainly because of the people in the conversation.
hide details Jun 27
I apologize for the delay in getting your gloves out. There was some confussion as where they were coming from and we got it sorted out. I will send you tracking when they ship this week and you'll have them before the weekend. THanks!
2331 W. Hampden Ave. #117
Englewood, CO 80110
Not only did I contact you but you ignored my correspondence until I posted up here on this forum. Were they in stock? Were they placed on order? Or did someone simply drop the ball? All communication made doesn't add up. I paid day 1 of the transaction. You shipped nearly 30 days later. Without logical or consistent communication.
When an order is paid for, and the customer isn't informed of "special order" and the order takes a month to fulfill, who's responsibility is it to make the call to expedite? Is it the customers? Or the vendors?
From your email and what you stated to me on the phone I'm confused. Were the gloves in stock in the store? Were they in the warehouse? Or were they on special order? Please pick one.
Look, nothing can be done now. You guys simply dropped the ball and I've got everything you've told me along the way documented. Take it with grace.