Cycle Sector - Trying to reach you! - 600RR.net
Vendor Experiences The Good, the Bad and the downright Ugly

 
LinkBack Thread Tools
post #1 of 16 (permalink) Old 07-26-2011, 09:58 PM Thread Starter
Training Wheel Hero
 
Join Date: Jan 2009
Location: Eau Claire, WI
Posts: 66
Thanks: 1
Thanked 2 Times in 1 Post
Feedback Score: 0 reviews
Cycle Sector - Trying to reach you!

Disco/Cycle Sector, are you guys still alive??

Let me begin my saying that I've never in my life had to create a post in hopes of trying to reach a company that I've ordered something from. And let me also note that I'm one of the most patient people you will ever meet. Unfortunately however, I think I've gone above and beyond in trying to contact them and this is my last resort.

Back in April, I placed an order with Diego for a bunch of things. (front and rear stands, helmet, gloves, and a few misc things...almost $500) Diego responded promptly about everything and was great to deal with. Answered a ton of questions for me and I couldn't have been happier. My box quickly arrived with everything except for the gloves. It said on the invoice that they would be shipped separately. I patiently waited for them to arrive, but nothing showed up. I was going to be moving soon, so I PM'd Diego to tell him when the gloves came in, they would need to be shipped to a new address. He quickly replied that he made a note of the new address.

Months went by, and still nothing. I sent Diego multiple PM's looking for a status...no response. So I sent him multiple e-mails over the course of the last couple months. Some to his email, some to the customer service e-mail on his website....no response. Finally I try calling the number below his signature last week. Number was disconnected, but it gave me a new number to try and call. I get a hold of a nice lady (I think Amy) and she wasn't able to find my order and said Diego was out the rest of the week and she would have him call me Monday (July 25th). Monday came and went, not a word from Diego. I see he posts almost daily on the forum, so I can't understand why he doesn't return my PMs.

I've ordered from Cycle Sector in the past, and have always had a GREAT experience. I just don't understand why I can't get a hold of him to resolve this issue. It's been 3 months and I think I've been more than patient. Honestly I wouldn't even be that upset about the wait if I would just get a status update.

So earth to Diego, where are you at, man??

Last edited by heierlu; 08-15-2011 at 02:46 PM.
heierlu is offline  
Sponsored Links
Advertisement
 
post #2 of 16 (permalink) Old 07-26-2011, 10:09 PM
Moto GP Racer
 
Str8_Lurkin's Avatar
 
Join Date: May 2010
Location: Beach bum...
Posts: 3,205
Thanks: 34
Thanked 133 Times in 127 Posts
Feedback Score: 19 reviews
Hmmm this is very unlike Deigo... hopefully he will see this post and resolve the issue without things getting out of hand. I have not seen him in a while but I am sure he has a good reason.

Hope everything gets worked out promptly.


<<Click HERE>>
Check out my NEW & Upcoming Company.
Producing and designing gear that you, the rider actually want.


Click HERE
f/s 03 trackbike, sharkskins , chrome rear
& MORE
.



03rr -FOR SALE
06yzf r6
- NEW
Str8_Lurkin is offline  
post #3 of 16 (permalink) Old 07-26-2011, 10:14 PM
AMA Supersport Racer
 
murphdog1411's Avatar
 
Join Date: Feb 2008
Location: 814, Pa
Posts: 1,330
Images: 94
Thanks: 0
Thanked 6 Times in 6 Posts
Feedback Score: 1 reviews
Thats very unfortunate to hear man, I have done business with Diego in the past and he is a stand up guy. Hopefully you get things sorted.

murphdog1411 is offline  
 
post #4 of 16 (permalink) Old 07-26-2011, 10:50 PM
BOTM Winner 03/13
 
Sun-Zoom-Spark's Avatar
 
Join Date: Apr 2010
Location: Scotland
Posts: 3,143
Images: 175
Thanks: 599
Thanked 245 Times in 156 Posts
Feedback Score: 1 reviews
I know he was injured in a supermoto accident a few weeks back but I'm sure I've seen him post here fairly recently.

Never done business with Diego before, but this certainly doesn't sound like a common occurrence for Cycle Sector. By all accounts, they're usually fantastic to deal with.
Sun-Zoom-Spark is offline  
post #5 of 16 (permalink) Old 07-27-2011, 12:05 AM
Banned
 
Join Date: Jun 2011
Location: Rogers, AR
Posts: 1,467
Thanks: 27
Thanked 38 Times in 32 Posts
Feedback Score: 2 reviews
He just posted in one of my threads, I don't think he understood that I am also a business lol.
midgear is offline  
post #6 of 16 (permalink) Old 07-27-2011, 12:07 AM
Street BOTM Winner 10/11
 
CELO's Avatar
 
Join Date: Mar 2008
Location: Gilbert, AZ originally from SAN DIEGO
Posts: 4,320
Images: 121
Thanks: 67
Thanked 87 Times in 78 Posts
Feedback Score: 28 reviews
i think he might be on vaca?



R.I.P SPC Dylan Reid 03SEP1986-16OCT2010.
R.I.P. Phatstud 05/08/1980-10/19/2010.
R.I.P Marco Simoncelli #58 20JAN1987-23OCT2011
CELO is offline  
post #7 of 16 (permalink) Old 07-27-2011, 12:12 AM
World Superbike Racer
 
spiritofkaos1's Avatar
 
Join Date: Jun 2010
Location: cali!!! (707)
Posts: 2,147
Thanks: 40
Thanked 252 Times in 215 Posts
Feedback Score: 5 reviews
https://www.600rr.net/vb/showthread.php?t=239474

give him time. with his vacation over (unless he extended it), he has lots of things to catch up on. he'll take care of it though, he's a good guy.


SGT Mario Kawika Deleon
05.11.80 - 04.16.07

team white.
GKMMC. ch 24.

2009 phoenix - crashed [june 2012 BOTM winner]
2007 #teamwhite - the current ride

www.facebook.com/spiritofkaos1
spiritofkaos1 is offline  
post #8 of 16 (permalink) Old 07-27-2011, 12:30 AM
Pocketbike Racer
 
carl22's Avatar
 
Join Date: Dec 2010
Location: Davis, Ca
Posts: 272
Thanks: 11
Thanked 17 Times in 16 Posts
Feedback Score: 2 reviews
I believe disco is away on vaca, email the sales ppl at cycle sector and they will hopefully resolve your issue.
carl22 is offline  
post #9 of 16 (permalink) Old 07-27-2011, 12:32 AM
Moto GP Racer
 
James Wong's Avatar
 
Join Date: Dec 2008
Location: San Diego/Los Angeles, California
Posts: 3,271
Thanks: 240
Thanked 157 Times in 140 Posts
Feedback Score: 6 reviews
Hrmm, I thought he was on vacation too, but his thread said that he'll be gone from July 17-24. Hopefully it works out for you.

Ride as if there is a tomorrow to live for.



FS: Dainese Wave V1 Neck Armor Jacket

FS: Dainese Torque Pro Out Air Boot (Euro 41)

2007 Honda CBR600rr Black/Silver - Stolen May 10, 2013 - RIP Evolet

2008 Honda CBR600rr Red/Black
James Wong is offline  
post #10 of 16 (permalink) Old 07-27-2011, 12:36 AM Thread Starter
Training Wheel Hero
 
Join Date: Jan 2009
Location: Eau Claire, WI
Posts: 66
Thanks: 1
Thanked 2 Times in 1 Post
Feedback Score: 0 reviews
I've already e-mailed the customer service e-mail address on his website and also called...no luck. And remember, I've tried contacting him far before he left on vacation....Last I heard from him was May 5th. Hopefully now that he's back, I'll hear something from him.
heierlu is offline  
post #11 of 16 (permalink) Old 07-27-2011, 12:39 AM Thread Starter
Training Wheel Hero
 
Join Date: Jan 2009
Location: Eau Claire, WI
Posts: 66
Thanks: 1
Thanked 2 Times in 1 Post
Feedback Score: 0 reviews
Thanks CELO for linking this thread to his vacation post. Patiently waiting for a reply :)
heierlu is offline  
post #12 of 16 (permalink) Old 07-27-2011, 04:25 PM
Street BOTM Winner 10/11
 
CELO's Avatar
 
Join Date: Mar 2008
Location: Gilbert, AZ originally from SAN DIEGO
Posts: 4,320
Images: 121
Thanks: 67
Thanked 87 Times in 78 Posts
Feedback Score: 28 reviews
No prob bro. Just trying to help out.


Sent from my Motorcycle iPhone app



R.I.P SPC Dylan Reid 03SEP1986-16OCT2010.
R.I.P. Phatstud 05/08/1980-10/19/2010.
R.I.P Marco Simoncelli #58 20JAN1987-23OCT2011
CELO is offline  
post #13 of 16 (permalink) Old 07-28-2011, 03:14 PM
cyclesector.com

 
Disco's Avatar
 
Join Date: Sep 2005
Location: San Diego
Posts: 13,432
Images: 31
Thanks: 5
Thanked 224 Times in 168 Posts
Feedback Score: 85 reviews
Oh crap I just saw this!

Luke I'll send you an email now. The good news is that Teknic FINALLY got more of the street gloves and we just got them in!

Disco is offline  
The Following User Says Thank You to Disco For This Useful Post:
heierlu (08-15-2011)
post #14 of 16 (permalink) Old 07-28-2011, 05:06 PM Thread Starter
Training Wheel Hero
 
Join Date: Jan 2009
Location: Eau Claire, WI
Posts: 66
Thanks: 1
Thanked 2 Times in 1 Post
Feedback Score: 0 reviews
Awesome! Thanks Diego, much appreciated.
heierlu is offline  
post #15 of 16 (permalink) Old 08-15-2011, 02:44 PM Thread Starter
Training Wheel Hero
 
Join Date: Jan 2009
Location: Eau Claire, WI
Posts: 66
Thanks: 1
Thanked 2 Times in 1 Post
Feedback Score: 0 reviews
I received the gloves! Wore them yesterday on a fairly long ride and they are great! Thanks for working things out Disco, much appreciated!
heierlu is offline  
post #16 of 16 (permalink) Old 08-15-2011, 03:04 PM
cyclesector.com

 
Disco's Avatar
 
Join Date: Sep 2005
Location: San Diego
Posts: 13,432
Images: 31
Thanks: 5
Thanked 224 Times in 168 Posts
Feedback Score: 85 reviews
Oh good, thanks Luke.

Disco is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the 600RR.net forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome