So, I got reimbursed for the amount it cost me to ship the broken stay back to IndyOem.
However, everything was not ideal in the end.
The second stay I got, came broken as well, however this time I didn't notice the crack until I was installing it.
At the bottom is a pic of the box my second stay came in. The packing paper you see beside it was all that was in with the box.
This is the complete time line for the whole issue.
-I purchased the fairing stay on July 13th.
-I got it on July 22nd however, it came with a broken tab.
-Due to people from Indy being on vacation, I wasn't able to speak to anybody until the 27th.
-After speaking with IndyOem, they instructed me to ship the broken stay back and once they check it out they'll send me a new one.
-I didn't want to wait all that time for them to receive my broken stay first before they ship out a new one, so on July 27th, I purchased a new stay out right and told Indy to just credit me the purchase price of the second stay once they receive and verify the first broken one.
-When I told Indy what I wanted to do, they said no problem, they'll refund my card when they receive the broken one.
-I sent the broken stay back on July 28th.
-They received it on August 5th.
-August 5th I received the new stay, however this one was broken as well.
-After speaking with Indy again, they told me they can send me another one after I return the second stay.
-I didn't want to go through the whole process again so they advised me to use some epoxy to fix the crack, if I didn't want to send the second broken stay back.
-I decided to keep the second broken stay because I wanted to get my bike on the road.
-August 11th, I asked about the status of refund for the second stay. I also asked if I could or would get reimbursed for the amount it cost me to ship the first stay back.
-August 18th, I haven't heard anything, so I about the refund again.
-August 20th, Indy calls me and tells me they are going to refund my CC for the second stay and reimburse me for my shipping cost.
-August 24th, the refund is on my CC.
FYI: At no point did I ever raise my voice over the phone or send and angry email. I never demanded anything and pictures were provided throughout our correspondence.
In the end, I'm not sure if I'll order from Indy again :(