Long processing time from STG? - 600RR.net
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post #1 of 43 (permalink) Old 08-08-2011, 09:49 PM Thread Starter
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Long processing time from STG?

Is it normal to take a whole week for an order to be processed? I placed an order online 7/31 and received an email that the order is "processing" on 8/2, today another email saying it just shipped today. Has anybody else placed orders and taken this long? I'm not in a terrible rush for these items but it just seems excessively long for it to be received. I know it's not the distance, I have received items from cali within 5 days of ordering.
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post #2 of 43 (permalink) Old 08-08-2011, 09:55 PM
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Well, maybe STG don't have to item and they need to get the item direct from the company, that's why it took them too long to ship the item. Normally, item will be shipped out 3 or 4 days after placing an order.
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post #3 of 43 (permalink) Old 08-08-2011, 09:56 PM
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I placed another order with STG a few weeks ago and same as all the others ordered early in A.M and always have my products in 3-4 business days

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post #4 of 43 (permalink) Old 08-08-2011, 11:24 PM Thread Starter
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I guess i'm just lucky. when I placed the order all the items were in stock so I don't know what's going on.
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post #5 of 43 (permalink) Old 08-08-2011, 11:36 PM
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mine even worst.....i order it the 1st week, they reply me on the 4th week of the month and the item reach me in the 6th week....last time is fast...but now is extremely slow
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post #6 of 43 (permalink) Old 08-09-2011, 12:22 AM
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It happened to me as well, i had to write an email asking for the status.
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post #7 of 43 (permalink) Old 08-09-2011, 12:51 AM
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wow. an item (assuming its in stock) shipping 3-4 days after the order is unacceptable.
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post #8 of 43 (permalink) Old 08-09-2011, 01:00 AM
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call STG and talk to Jason. he has done a great job with communication through my experiences with him and STG.

had a great exp. after buying a helmet from them, i just bought a set of tires last wed/thurs, he said they would be there sat, and they were.

i have had really bad communication breakdowns with another vendor from this site- it happens sometimes ya know... just try to call them and tell them whats going on.
if they are worth anything they are going to do what they can to make you feel better ya know.


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post #9 of 43 (permalink) Old 08-09-2011, 09:11 AM
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All my transactions w/ STG thus far (at least 4 and counting) have been super easy and quick. Both on the phone and on the internet. I've always had the product either ship the same day or the next day afterwards.

So if something is still in a pending status, call them. It certainly is unusual. Perhaps it is a software glitch, or an error on the part of their credit card processing company, or an error w/ your bank.

The boys (and girls) at STG will take care of you. They've ALWAYS taken care of me. (This includes purchases and returns). I have a customer service background in the past, and I recognize it immediately. As a result, I'm very loyal to companies that take care of me. If the boys in sales can't assist you if they are busy, someone in the firm will, whether they are in the warehouse/shipping, or if they are in the reception area. They never told me this. This is just from my interactions w/ their team on the phone. Which reminds me, I need to thank everyone there...

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post #10 of 43 (permalink) Old 08-09-2011, 11:54 AM
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OP - Stop whining! j/k




^ Kidding, on a serious note - just call 'em up and ask what's going on next time you run into a situation like this (with ANY store, that is).

Any number of things could have resulted in that short delay: maybe they were coming back home from racing that weekend or they were awaiting further product shipment from the manufacturer(s), etc, etc...

I'm glad I can just drop by their store in person whenever I need something; sure beats waiting for a package to be delivered by UPS or FedEx. :)
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post #11 of 43 (permalink) Old 08-09-2011, 12:20 PM
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Quote:
Originally Posted by EfiniGTX View Post
Is it normal to take a whole week for an order to be processed? I placed an order online 7/31 and received an email that the order is "processing" on 8/2, today another email saying it just shipped today. Has anybody else placed orders and taken this long? I'm not in a terrible rush for these items but it just seems excessively long for it to be received. I know it's not the distance, I have received items from cali within 5 days of ordering.

i dont want to completely speculate, but i assume it was an item that we needed to order. ordering on sunday you have friday night, all of saturday, and sunday as well in front of you. mondays are slammed and we're lucky to get all the way through our online processing in the 10 hours we're open.

if you want to email me direct i'd be more than happy to look at your order. to be honest we prefer to take orders over the phone. online is nice and quick, but if something is not in stock it's easier to give someone a heads up. i have a TON of stuff in stock, but sometimes we get caught needing to order something.
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post #12 of 43 (permalink) Old 08-09-2011, 04:20 PM Thread Starter
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Quote:
Originally Posted by COBRA90GT View Post
OP - Stop whining! j/k

http://www.youtube.com/watch?v=EL8e2ujXe8g



^ Kidding, on a serious note - just call 'em up and ask what's going on next time you run into a situation like this (with ANY store, that is).

Any number of things could have resulted in that short delay: maybe they were coming back home from racing that weekend or they were awaiting further product shipment from the manufacturer(s), etc, etc...

I'm glad I can just drop by their store in person whenever I need something; sure beats waiting for a package to be delivered by UPS or FedEx. :)
LOL, it's supposed to be delivered tomorrow. I was just wondering if there was a problem since processing from other places is usually instant.
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post #13 of 43 (permalink) Old 08-09-2011, 04:28 PM
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no problem, just trying to keep up with this extra busy August.
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post #14 of 43 (permalink) Old 08-09-2011, 06:15 PM
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All of my orders in the past have taken a couple days to ship.

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post #15 of 43 (permalink) Old 08-09-2011, 06:17 PM
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Call me god damn direct!!!!!!!!!!!!!!!!
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post #16 of 43 (permalink) Old 08-09-2011, 06:50 PM
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Quote:
Originally Posted by [email protected] View Post
Call me god damn direct!!!!!!!!!!!!!!!!



ext 210 FTW!

Not only do you get orders processed right there on the spot but when you order with Jason he helps you decided what's best and saves you a lil extra cash. All my orders are over the phone at STG and I've never had a problem reaching them or getting help.

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post #17 of 43 (permalink) Old 08-09-2011, 07:30 PM
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Call me god damn direct!!!!!!!!!!!!!!!!
this is def a good idea,

every time i call jason and order something he always leaves me feeling better than when i called.

you know, little things like, your hair looked good in that pic you posted up on dotnet, or you have a really soothing voice im sure you do well with the ladies, or other sweet nothings like that to lift your spirits. (no homo)

thats the truth of why i order form STG







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post #18 of 43 (permalink) Old 08-09-2011, 08:01 PM
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Quote:
Originally Posted by [email protected] View Post
Call me god damn direct!!!!!!!!!!!!!!!!
Jason is the man, placed many orders with him once called thursday END of the day, had it on the truck and shipped that day and had what I needed by the weekend for the track!

p.s. only downside to stg is "BRIAN VAN" haha
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post #19 of 43 (permalink) Old 08-10-2011, 05:37 AM
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p.s. only downside to stg is "BRIAN VAN" haha
Someones gotta drive this boat! lol

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post #20 of 43 (permalink) Old 08-10-2011, 05:38 AM
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post #21 of 43 (permalink) Old 08-10-2011, 01:48 PM
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thanks for turning that thread around guys.


Quote:
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Jason is the man, placed many orders with him once called thursday END of the day, had it on the truck and shipped that day and had what I needed by the weekend for the track!

yeah that was not a good day, the Fed Ex dude was super pissed. ahahah
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post #22 of 43 (permalink) Old 08-10-2011, 10:42 PM Thread Starter
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I got my stuff today and I'm happy. Got my RS Taichi gloves, Z-bomb, and tech spec grips. The gloves fit great, I ordered a large and they fit nice and snug. I will remember to call in my orders from now on.
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post #23 of 43 (permalink) Old 08-10-2011, 11:59 PM
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I got my stuff today and I'm happy. Got my RS Taichi gloves, Z-bomb, and tech spec grips. The gloves fit great, I ordered a large and they fit nice and snug. I will remember to call in my orders from now on.
did he whisper sweet nothings in your ear too?




















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post #24 of 43 (permalink) Old 08-11-2011, 04:52 AM
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Quote:
Originally Posted by DepPravacion View Post
call STG and talk to Jason. he has done a great job with communication through my experiences with him and STG.

had a great exp. after buying a helmet from them, i just bought a set of tires last wed/thurs, he said they would be there sat, and they were.

i have had really bad communication breakdowns with another vendor from this site- it happens sometimes ya know... just try to call them and tell them whats going on.
if they are worth anything they are going to do what they can to make you feel better ya know.

They told me I only liase with Nick not Jason how? They keep refer to nick,
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post #25 of 43 (permalink) Old 08-11-2011, 03:11 PM
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ummm...................

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post #26 of 43 (permalink) Old 08-11-2011, 04:29 PM
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first time i ever called, the a* suits were selling so fast jason went and got a couple that were my size so no one could snag them up LoL. my CC took a $700 hit that day HAHA

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post #27 of 43 (permalink) Old 09-22-2011, 03:26 PM
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I've been waiting over month to get my gloves. I exchanged them once for sizing then again because they sent me USED gloves. It's been a pita to say the least and Nick hasn't made it any easier.
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post #28 of 43 (permalink) Old 09-22-2011, 04:06 PM
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Call Jason!!!
I *think* somebody said that taichi gear comes straight from Japan, so it takes a lill longer.

I've never had any trouble. STG ROCKS!!! So do Jason and Nick!

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post #29 of 43 (permalink) Old 09-22-2011, 04:25 PM
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I've been waiting over month to get my gloves. I exchanged them once for sizing then again because they sent me USED gloves. It's been a pita to say the least and Nick hasn't made it any easier.
I am really surprised to see you say this.

Facts:

-You ordered 8.5 Phantoms on 8/15, these were shipped 8/17.
-You were issued a RA # on 8/23 to get a different size.
-Your RA gloves returned on 8/26 and we sent you the new ones on 8/26.
-You got another RA 9/6 when you stated the gloves you got from us looked used. Those were brand new and came directly from Held for your order. At this time I sent you a pre-paid return label for the "used" gloves. The tracking number states you didn't send those back until 9/19.Tracking number(s): 705814115000101. The label was e-mailed to you on 9/6; why did you wait 13 days to send those gloves back to us?

I told you that I would send the new ones out the day I got the "used" ones back.

I believe I have treated you fairly and done everything I said I would to get you a new pair. The 13 days in between wasn't on me. That was clearly on yourself.

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post #30 of 43 (permalink) Old 09-22-2011, 04:44 PM
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Call me god damn direct!!!!!!!!!!!!!!!!
i think some one wants to be called directly, to ensure a nice smooth transaction for all his customers...... i could be wrong tho......
Quote:
Originally Posted by -1BadR6- View Post
I am really surprised to see you say this.

Facts:

-You ordered 8.5 Phantoms on 8/15, these were shipped 8/17.
-You were issued a RA # on 8/23 to get a different size.
-Your RA gloves returned on 8/26 and we sent you the new ones on 8/26.
-You got another RA 9/6 when you stated the gloves you got from us looked used. Those were brand new and came directly from Held for your order. At this time I sent you a pre-paid return label for the "used" gloves. The tracking number states you didn't send those back until 9/19.Tracking number(s): 705814115000101. The label was e-mailed to you on 9/6; why did you wait 13 days to send those gloves back to us?

I told you that I would send the new ones out the day I got the "used" ones back.

I believe I have treated you fairly and done everything I said I would to get you a new pair. The 13 days in between wasn't on me. That was clearly on yourself.

-Nick
888-784-4327 ext 205
[email protected]

wow, called out much? nice...


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