Weird, I feel the opposite about STG.. I ordered a helmet (EXO-1000) and a few items to reach the 150$ shipping criteria... turns out the helmet was too small so I call in to get a new helmet. I then find out I have to wait until they receive my current helmet or PURCHASE another 130$ helmet to get it faster WHILE I return the other one (you know which one I picked).... So now I'm not only out another 130$, but the shipping since it wasn't 150$ AND the 12$ it will cost to return an item they didn't give me a barcode for, to return..
130+12+9+130=281.. All I have to say is, STG is lucky I'm one anxious well-paid 19 year old teenager.
Now some of you guys may think this is all me, and that I'm an idiot for complaining about this.. but I'm pretty heavy into car audio and have done tons of business with companies like Crutchfield and Sonicelectronix (2 day replacements without making separate purchases/2 day shipping free from cali to ohio, and so on) as well as companies like Rockymountainatvmc for my ATV career.. I feel that THOSE companies customer service and return policies make STG's a pretty laughable subject. Bash all you want, at the end of the day this IS the EXPERIENCE section...
Sorry you're having a problem with this process. Let me point out a couple things. First is that this helmet was originally $300+ and we sold it for $124.95. as you can imagine there isn't a ton of room for covering any shipping charges in the event that the customer orders the wrong size. you quoted something about car audio companies having different shipping/customer service policies. if you paid retail for that helmet i'd ship it wherever you wanted. I made about $20 on that helmet you bought, i just dont know what you expect.
second response below
I understand perfectly what you are getting at, but they have my information (how else would they refund me?). They could just charge me if I didn't return the helmet. I only say this BECAUSE I do know companies like this, or I wouldn't have mentioned them in my post. I've had numerous replacements from Crutchfield without any extra charge and I just returned my items in whatever I received it in.
I guess I'm just not use to getting my money binded up by a company with goofy policies. I'm sorry to hear that you guys are use to this kimd of stuff, I never should have had to shell out more than the 150$ I spent.
second, it's not a goofy policy. this is a business and we have rules for the sales guys. i'm not just going to TRUST that you'll send the other helmet back and have two lids out there with one payment.
let me also point out that i pay almost 3% to charge you and refund you for that second lid. our policy speeds things up for YOU and it's a courtesy on our part of doing it that way. i'd be more than happy to wait for your first size to get all the way here before i ship you the second one so that i dont have to eat the $6.
bottom line, i'm sorry you're not happy about our exchange policy but at the end of the day you got a $350 helmet for $150ish. i wish the sizing would have been perfect the first time, that's the danger of not being able to try something on in the first place.
I've bought stuff from them before, never through Jason (which I think I need to start doing) and have had nothing but good experiences.
A+++++ experience with Jason @ STG for me. I ordered a Shoei RF-1100 helmet from him on Monday and it came in today! The helmet fit perfectly! I was very impressed with the fast shipping and amazing price Jason was able to offer me. He also gave me some advice on jacket sizing for a future purchase. I recommend that EVERYONE should use Jason for future purchases! I definitely will be calling him in a few months when I am ready to order my jacket. Thanks again Jason!
Thanks Adam, can't win them all though
Ive made two exchanges with Jason for helmets, both were shipped free. I only paid to ship my helmet to them.
that's because your stuff was more than $150 though and it wasn't mega-blowout-closeout-break even pricing.
about time for you to order more crap, no?