Join Date: Jun 2012
Thanked 20 Times in 17 Posts
Feedback Score: 0 reviews
*updated* Experience from motorcyclesuperstore - NEVER AGAIN
I have had the absolute worst experience ever with motorcyclesuperstore.com
here are the details:
I ordered my Rs-5 CF yoshi exhaust back in June. it arrived about 5 days later... like a kid in a candy store i installed it asap!
2 weeks later the carbon fiber around the end cap was cracking, chipping, looked like burnt plastic... I contact motorcycle superstore and they say I can return it because it is within the 60 day period but it would take up to 8 weeks or so for the them to issue a refund... (which I would then use to buy another pipe...) this wasnt gonna work for me as I already sold the stock one... i wasnt gonna go 2 months during a michigan summer without my bike.
So i contacted Yoshi, they said that I could send it in for repair and it would take about 6 weeks total... they called it a manufacturer defect.- also not gonna work for me
I waited a few weeks till I have the extra cash to buy another pipe... I contacted motorcycle superstore and explained again about my pipe. they said I was still within the return period so I had them make me a label and what not for the return. I bought my new Pipe and when it got here I swapped them, put the old on in the new box and sent it back... expecting my refund in 8 weeks or so...
9.5 weeks later I come home from work to find a big Yoshi box sent to me from motorcyclesuperstore.... hmmmm.... When I called 3 days ago they couldnt give me any update on my return and why my refund was not issued yet. I guess this is why... I called them and explained again that this was a return... not a repair and I was within my time frame. They said that now it is outside of the time frame and the pipe was repaired so I cannot return it for a refund... I HAVENT EVEN OPENED THE NEWEST BOX!!!!
I am soooo frustrated... they wouldnt let me speak with a supervisor or manager or even the actual return department... I told them I plan on posting reviews everywhere I can and never recomend them to anyone as well as contact the BBB.
Lesson learned... I will take my purchases elsewhere and I recomend the same to everyone here.
- I will let you know if I am going to have to sell the Rs-5 CF slip on to recoup any of my money.
WTB White Lowers 07/08 - PM Me
2009 CBR600RR Pheonix- My baby!
2002 CBR600F4i - Sold
2006 Yamaha 600R- Wrecked
CRG Click-a-Roll Shorty levers
Driven D3 White limited edition grips
Yoshi RS-5 Slip on CF
K&N High Flow Air filter
White Powdercoated Rear Pegs with Tripage LEDs
Tripage Taillight clear
TST industries F/E + tag light
Puig Racing light smoke windscreen
Integrated front blinkers
Last edited by stephenj7; 08-31-2012 at 12:02 PM.