I've noticed a few bad reviews of our neighborhood vendors as of late and I figure I'll jump in and share a wonderful experience.
I've ordered a chain and sprocket kit from them in the past and had no issues at all. Very smooth and clear.
This time, I ordered a set of preload adjusters on the afternoon of 8th of January (almost end of business for Texas) and received the package on the 11th of January. Very fast.
It turns out that I received a set of block off plates, which I am by no means upset about. Mistakes happen every day.
I contacted Motomummy right away that evening and when I woke up I had an email from Erin giving me a return label and stating to shoot it back and they'll send out the preload adjusters once they receive it. Great customer service. Short, simple and a solution.
I take my time sending it back, because well, I just didn't make the time. I sent the package back on the following Friday, the 18th.
Once they received the block off plates, I got an email from Erin again stating they received them and have sent out the preload adjusters and included a tracking number for them. She replied to the same email chain so it was all nice and easy to follow. The little things make a big difference.
Overall, situations like this only make me want to go back more and more. When issues happen(and they always do), it sure is nice to know that there are vendors that take care of their customers.
Sent from Motorcycle.com App