World Superbike Racer
Join Date: Jul 2005
Location: Austin, TX y'all
Thanked 198 Times in 160 Posts
Feedback Score: 12 reviews
Things have been crazy around here. I did respond to your pm's, and I haven't responded to the one you did Thursday, but if you look at our website, Facebook, etc we have been closed for MotoGP since Thursday. You are not being strung around at all. Had you attempted to contact us directly you would have noticed we have been closed for the local MotoGP. You are not being strung along at all. We have been closed and have it on our phone message and contact page on our website.
We often stock all black lines, but we were sold out when you placed your order. Also, what color you order isn't relevant at all in how long it takes. All lines are built the same regardless of what color you order. The build process is still the same.
Your order should be going out any day now. One of our orders got delayed which set back the next order a few days. It's also the start of the riding season so of course us and Spiegler are both beyond slammed with orders so normally it takes a few extra days compared to the winter when things are a bit slower.
Sorry about the delay, but if you have a direct order question feel free to contact us directly as you would have known we have been closed since your last pm. We have been on the go non stop with this MotoGP and just now we are starting to catch up on things, on Sunday night when we are still closed.
Not even the manufacturers stock colored brake lines as there would be too many models. At times things get backordered, this isn't. We stock more hard parts then nearly every other shop out there, but that doesn't mean we don't run out of things and if a manufacturer is out sometimes we can't get restocked quickly as others have said. We do our best to get the items to you asap and we respond to ALL emails and pm's, but of course when we are closed things are delayed, but we make every single attempt at notifying people that we are closed. Often we even respond to emails/pm's when we are closed as I am now, but we literally have been on the go like mad and only sleeping even 3-4 hours a day during this between the industry parties, race events, forum groups that are doing things after the race, etc. It's rare I don't get on the forums 7 days a week, but the last few days we just haven't had the free time and sorry about that.
Last edited by motomummy; 04-21-2013 at 11:31 PM.