Wanted to share a recent experience I had with Alpinestars. I bought a pair of A* SMX-Plus boots a few years ago, and have ridden them every time I've swung a leg over the bike since. Sun, Rain, heat, cold, and some snow and freezing rain tossed in for good measure. I've worn them several times at work for 10+ hours.
Needless to say, all of this use took it's toll on the boots. Even with regular washing, they were dirty, beaten, broken, and in need of some love. Here is a list of issues....
-Inner lacing system was broke on both boots.
-Zipper was broken on the right boot.
-Both zipper pull tabs were long gone.
-The ratcheting fastener on the right boot was broke, so only a notch or two would snap into the buckle.
I called up A* at the end of March and told them my issues. I figured they wouldn't do anything since the boots were a few years old, and would charge me for the repairs. I talked to a guy in the warranty department, and he gave me a Return Authorization number, and directions to return them. He didn't quote me a repair cost, but I figured he would let me know the price when they received them and could do an accurate assessment. I mail them out Friday, and by Monday they made it to Torrance, CA.
I hadn't heard anything by the end of the week, so I called them to make sure they received them, and weren't still busy laughing at the condition of my poor boots. The said the boots were all done, and they would be shipping out that day.
: I asked how much I owed, and he said we were all squared away, enjoy the boots, and to thanks for wearing A*.
I had my boots by the middle of the next week. Approximately a two week turnaround, including shipping times, from first call to boots in my hands. They even covered the return shipping costs.
This is yet another reason why I have, and will continue to wear, Alpinestars products. Customer service from a large company like that is rare in these days. I will be ordering my new A* Jaws soon, and when these boots finally take their steps, I'll be getting a new set of Supertechs or SMX-Plus.
TL;DR version: Alpinestars Kicks A**!!