Moto GP Racer
Join Date: Apr 2007
Location: Los Angeles, CA
Thanked 699 Times in 600 Posts
Feedback Score: 10 reviews
I'm sort of not surprised. Not because I think OPPRacing is doing this on purpose or is generally incompetent, but I think what it is, is places like OPPRacing were birthed a long time ago for a niche activity/community and as remain operating in a very analog way. As compared to something slick, like for instance Revzilla, which leverages a bunch of technology to enforce things like presenting customers with accurate inventory, order tracking, order history, etc. Old school sellers probably take care of this via pen and paper and may not have many people who take care of customer service (or maybe even none, just leaving that to sales).
It's basically a gamble if you do it the old school way, if your memory is perfect and nothing ever gets misplaced and no bumps occur on the way, you'll have a happy customer who is none the wiser that you have no contingency for if anything goes wrong. But when it does go wrong, it tends to go very wrong.
I think it is in the best interests of sites like OPPRacing and others (HardRacing comes to mind) to implement some modern changes to their sales pipeline in order to stop this sort of thing from happening, but of course that takes quite a bit of investment and also I wouldn't be shocked if the owners of these places were a bit old school and stubborn, hah.