Pictures before shipping
See any wrinkles?
There were no wrinkles on the seat when it was shipped, the seats were shipped together, Shipping companies sometimes are not the most gentle with packages, with the passenger seat sitting on top of the front seat would it be out of the question that they had other boxes stacked on top of them with enough weight to cause the material on the front seat to stretch????
These seats were shipped overseas on a plane, international Shipping has its risks.
you said time was not an issue with these seats as you were keeping your stock seats, and knowing it would take extra time since you had me come up with a custom design and added embroidery plus dealing with international shipping.
the seat pan wiggling when installed is news to me and was never brought to my attention, No idea what would cause this as I use OEM seats, The seat pan on my seat should look exactly like the seat pan you removed from your bike. (let me know if there appears to be any differances)
I agree the customer should not have to re staple the cover in a few spots, however a couple of the staples did end up cutting the vinyl at some point, there is enough material to re staple it, (if customer wants to have a shop re staple the cover I will reimburse that cost)
the cover happens to be stretched a bit tighter than factory leaving a 1cm gap, This seems to be the biggest concern here. the material will relax with a bit of heat and seat time, while they may never be an exact fit like factory, they will get better. leaving you with a 1/2-1/4 cm gap (1/4-1/8")
if this was a standard order within the US I would say no problem, if you are unhappy send the seat back to me and I will refund, but due to the special circumstances with this order I am having a hard time accepting a full refund as the answer.
I hate having unhappy customers, would other members here please help with a solution now that both sides have been heard.