Join Date: Feb 2007
Location: Orange County, CA
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I havent had any customer service issues with them, so I can't comment on that.
I picked up an integrated taillight from them, and even though it had an OEM style connector, it was just that, an OEM STYLE connector.
It did not plug right into the bike harness ( the plug was slightly off centered and would not fit), so I ended up cutting off the plug from the OEM taillight, removing the CA plug, and re-soldering the OEM plug onto the CA tail.
The tail DOES look great and works great too though.
Maybe it was just my particular item.