Join Date: Apr 2007
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Done w/Leo Vince & Starcycle
I'm very easy going and don't complain about much but dealing with these two companies has really irritated me beyond belief. Sorry this is a bit long. It's been frustrating for just a little minor piece.
First, I order my Leo pipe through Starcycle. I get it in about 10 days. Great! Think again, they didn't send me any of the spring fasteners. They apparently hijacked them for someone else and didn't replace them. So I call Starcycle up and they tell me to Leo Vince and if I have issues to call them back.
This is now a Tuesday. The guy I speak with at Leo seems irritated that Starcycle passed me over to them and that he had to help me. I asked if I could get them for Friday and says that won't be a problem. Friday comes, no springs, I give Leo a call just to check on the order see what may have happened. Hey, it could have just been held up.
Wrong again, there was no record of my call or that anything shipped to me. So the new guy I talk to says he'll get them out to me but it's late on Friday and it's now going to be a holiday weekend so I won't get them till next week. Fine, I'll deal with that.
I then call Starcycle just as a backup and they say now that they can't help me and to call Leo. Go figure!
I call Leo back on Tuesday just to make sure the order shipped. I ended up getting the same guy and he assured me that he sent them out. Snail mail of course and due to the holiday they may be a bit late.
It's now today, the springs show up. Rock on......who am I kidding.....I was shipped the wrong springs, one of them is too long. Calling Leo back, yet again I get the same gentleman. He says it's the end of their day and the shipper has gone home and he can't do anything for me until next week. I get no apologies or anything just a "it sucks to be you" attitude. He doesn't even offer to rush them to me, I have to ask if I can get them Next Day Air on Monday. His response, well I guess I could get them out Express if you need them that bad.
Uhhh yeah, I've only been looking at my exhaust for the last 2 1/2 weeks sitting on my shelf for a couple of springs. I even tried going to a couple of places that carry springs but nobody had anything that fit. I'm just glad I have other bikes to ride.
Honestly, if I didn't like the look of the exhaust and the sound clips I've heard it would be going back.
I just had to vent............