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post #1 of 16 (permalink) Old 03-14-2008, 06:27 PM Thread Starter
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R&G Problems

Hey guys,

As the topic suggests I'm having problems with R&G... My order was placed on 12/02/2008 through their official site http://www.rg-racing.com/ and on the auto reply mail I got from them stated that the order should arrive 7-14 days after it has been processed (it was processed right away), if the order is not received you should wait for 28 days till you can report to them. I wrote them an e-mail 5 days ago and got an auto reply mail that I should wait for a reply 3 days and guess what no mail in my inbox and I wrote them another mail 2 days ago an still no answer. I don't know what game they are playing with all this waiting but its not right! I pm'ed our good friend Moe about this issue and he suggested that I should ask some of the UK guys for help to look into this as he was having similar problems with R&G but they got resolved after he made a phone call. He recommended Paul46rider but any of the British members will do as long as they are willing to help.

THX for any input,
Oliver

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post #2 of 16 (permalink) Old 03-14-2008, 06:37 PM
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you've got a pm
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post #3 of 16 (permalink) Old 03-14-2008, 06:41 PM Thread Starter
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PM replied ^^

My good buddy here Henry is going to take care of this problem of mine (btw THX again) but still feel free to comment on this matter! :) Cheers!

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Last edited by olio; 03-14-2008 at 06:44 PM.
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post #4 of 16 (permalink) Old 03-14-2008, 06:43 PM
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I am sure that any of our U.K. members will do whatever is required to help you out
and resolve this issue



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post #5 of 16 (permalink) Old 03-14-2008, 06:47 PM Thread Starter
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Quote:
Originally Posted by Moeman View Post
I am sure that any of our U.K. members will do whatever is required to help you out
and resolve this issue

THX Moe! Henry offered his help which is very kind of him and I hope he can do more by phone than I can by mail... But still keep your fingers crossed! :icon_lol:

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post #6 of 16 (permalink) Old 03-14-2008, 06:53 PM
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The phone call will resolve the issue they do not respond to emails and i really
doubt that they read them at all cause when i called them they stated they did
not have any ideas that i had a problem with my order ie did not read my dam emails
Best of luck mate i am sure the products will be delivered



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post #7 of 16 (permalink) Old 03-14-2008, 07:00 PM Thread Starter
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Quote:
Originally Posted by Moeman View Post
The phone call will resolve the issue they do not respond to emails and i really
doubt that they read them at all cause when i called them they stated they did
not have any ideas that i had a problem with my order ie did not read my dam emails
Best of luck mate i am sure the products will be delivered
THX again Moe will inform you on Monday as soon as Henry makes the call to R&G and informs me about the problem. Cheers bro! :icon_lol:

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post #8 of 16 (permalink) Old 03-14-2008, 07:09 PM
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The lad will make it right i am sure



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post #9 of 16 (permalink) Old 03-17-2008, 08:20 AM Thread Starter
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Hey guys,

Just got an e-mail from R&G:

Quote:
Hi Oliver

I am sorry to hear that you did not receive your goods, I will re send the items free of charge for you.

Best regards

Martin Jones
Sales
R&G Racing Products
I guess they read my mail and responded. I replied to this by making sure they track their stuff this time! How can he say he'll resend the goods free of charge?! I payed for my stuff didn't I?! Not getting them at all still it's good to know the'll resend thee stuff I ordered! So THX to everybody especially Moe and I'll let you know if they get it right this time! :)

Cheers! :)

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post #10 of 16 (permalink) Old 03-17-2008, 08:50 AM
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Olio
My pleasure man keep me posted & best of luck



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post #11 of 16 (permalink) Old 03-17-2008, 08:57 AM Thread Starter
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^Will do Moe! THX Cheers!

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post #12 of 16 (permalink) Old 04-07-2008, 08:48 AM Thread Starter
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Well my order finally arrived! And I'm very pleased to say that the R&G guys sent my order via FedEx this time with a tracking number so as to ensure the arrival of the stuff to its proper destination, ME! :) I would like to say a big THX to Moe and Paul46Rider for making sure my order arrived this time! :) I'm going to pick up the package tomorrow so I'll post up pics then and I should install them later this month as I have loads to do around home as I'm moving and all so I'll keep you posted!

Cheers guys! :)

p.s. THX to Martin Jones from R&G!

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post #13 of 16 (permalink) Old 04-07-2008, 09:10 AM
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Olio
Great news man i am glad i was able to help



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post #14 of 16 (permalink) Old 04-10-2008, 03:26 PM
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olio, i was gonna go knock their doors down and get mad with them lol
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post #15 of 16 (permalink) Old 04-10-2008, 05:26 PM Thread Starter
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Quote:
Originally Posted by paul46rider View Post
olio, i was gonna go knock their doors down and get mad with them lol
Hehe LOL! Thx for the laugh Paul! THX again for being so supportive! Guys like You and Moe make this forum GREAT! :icon_lol: Anyway if anytime visiting in Macedonia call me up! :icon_lol: Cheers bro! :beer:

Oliver

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post #16 of 16 (permalink) Old 04-11-2008, 01:49 PM
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