Motogrid** Joliet IL ** I need help checking on an order I placed with them - 600RR.net
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post #1 of 45 (permalink) Old 12-18-2013, 11:16 PM Thread Starter
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Motogrid** Joliet IL ** I need help checking on an order I placed with them

Has anyone have any recent experience with this company?

I ask since I placed an order on Dec 9 for a front wheel (with ups next day air as my mechanic needs it asap), money cleared two days later, received an email with delivery date being 12/12 - 12/17. Still have yet to get my product or at the very least a tracking number. I've tried to contact them through their various telephone numbers, email addresses, and even their Facebook page. I only have been met with utter silence.

They say they have great customer support but I can't see this as they don't even pick up the phone. I understand businesses get busy at times but I couldn't get anyone alive throughout today. I did a small Google search and it seems like this is the case to most people. Wished I researched a bit more prior to sending them $$$.

If anyone has a better means of getting in touch with them please let me know.

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post #2 of 45 (permalink) Old 12-18-2013, 11:21 PM
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Guys please help 09PW please if you live out there in that area and can take 20 minutes out of your day to stop by that shop and check on his order would be really appreciated , your positive Karna bank account will get a fat deposit that will come handy some day when you need a favor unexpected help will turn up your way for sure .

Company info >>>>>> 101 N Reed Street Joliet IL 60435 >>>>> Phone: 815-730-1120>>>>>877-668-6474



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post #3 of 45 (permalink) Old 12-18-2013, 11:40 PM
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commented on the other thread.. i don't mind good karma, never know when you'll need a hand.. anyways I work not too far from joliet if i can get an address i can knock on a couple of doors. lol

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post #4 of 45 (permalink) Old 12-18-2013, 11:51 PM
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Originally Posted by Seksas View Post
commented on the other thread.. i don't mind good karma, never know when you'll need a hand.. anyways I work not too far from joliet if i can get an address i can knock on a couple of doors. lol
Check out the address I posted it's probably accurate if not call them up and get an address and once you are there get hold of 09PW and put him on the phone with a sales man much appreciated



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post #5 of 45 (permalink) Old 12-18-2013, 11:58 PM
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Originally Posted by Moeman View Post
Check out the address I posted it's probably accurate if not call them up and get an address and once you are there get hold of 09PW and put him on the phone with a sales man much appreciated
not a prob, but op mentioned that he hasn't gotten anybody on the phone. we'll see maybe better luck tomorrow.. if i can get a good address i don't mind taking a lil trip maybe ill find something new for lunch.. haha

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post #6 of 45 (permalink) Old 12-18-2013, 11:58 PM
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If I was a little closer I'd go and try to help Phoenix and seksas. Looked up that address you posted Moe, it's not a real location, did a little searching with the phone number and found this address: 101 N Reed St, Joliet, IL 60435

google streets comes and shows a dealer which makes sense, but the dealers name is WillyWorld. Maybe motogrid is their online sales name



found the address I listed above on yahoo local and it shows a picture of the building, but it doesn't match the streets view (but it's from October of 2012, maybe they tore the building down and built a new one) the picture on yahoo looks like a new construction as there is no landscaping done and where grass should be is just dirt. http://local.yahoo.com/info-37602461-motogridcom-joliet

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post #7 of 45 (permalink) Old 12-19-2013, 12:02 AM
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Originally Posted by Bridge_Jumper View Post
Looked up that address you posted Moe, it's not a real location, did a little searching with the phone number and found this address: 101 N Reed St, Joliet, IL 60435

google streets comes and shows a dealer which makes sense, but the dealers name is WillyWorld. Maybe motogrid is their online sales name
detective in da house! haha yea your address comes up to a bike dealer/shop..

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post #8 of 45 (permalink) Old 12-19-2013, 12:03 AM
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Willy World Cycles Merchant verified (815) 725-4666 101 N Reed St, Joliet, IL
Motogrid.com (815) 730-1120 101 N Reed St, Joliet, IL

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post #9 of 45 (permalink) Old 12-19-2013, 12:03 AM
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detective in da house! haha yea your address comes up to a bike dealer/shop..
haha yeah it's amazing how much you can find out about something/someone with just a tiny bit of searching

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post #10 of 45 (permalink) Old 12-19-2013, 12:03 AM
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Bridge check out this new address bro 705 Westshire dr I believe this is it thanks for all the help bro we are one kick ass family for sure looking out for each other



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post #11 of 45 (permalink) Old 12-19-2013, 12:06 AM
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looks like the service department at willy world cycles is no bueno as well

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post #12 of 45 (permalink) Old 12-19-2013, 12:07 AM
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Bridge check out this new address bro 705 Westshire dr I believe this is it thanks for all the help bro we are one kick ass family for sure looking out for each other
That's just a residential area, even if the guy ran the business out of the house it looks way to small to hold the parts unless he's one of those shady companies that just drop ships stuff as it's ordered

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post #13 of 45 (permalink) Old 12-19-2013, 12:08 AM
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Google map shows a pin point icon but trying to get a street view ain't working that address I posted ain't it



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post #14 of 45 (permalink) Old 12-19-2013, 12:10 AM
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also found this on the motogrid site

Motogrid
1-877-MOTOGRID
We are Available for On-Line ordering 24/7
Joliet IL 60435
Phone: 815-730-1120
Fax: 815-730-1220
Email: [email protected]


The fax number is the same as the phone number listed which is why you might not be getting through to anybody. Typically a fax number is hooked up solely to a fax machine. Might try calling the 1-877-MOTOGRID number (1-877-668-6474)

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post #15 of 45 (permalink) Old 12-19-2013, 12:12 AM
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also found this site which lists the 877-668-6474 number as the contact number
http://honda-factoryparts.com/contact-us/

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post #16 of 45 (permalink) Old 12-19-2013, 12:15 AM
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Bridge Jumper putting in work! lol i PMed OP if works not too busy ill try to check this place out tomorrow.

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post #17 of 45 (permalink) Old 12-19-2013, 12:16 AM
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N Reed Street which is where Willy world is coming up now for me as well i can even get street views now



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post #18 of 45 (permalink) Old 12-19-2013, 12:18 AM
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One thing for sure you can not hide from the Bridge he will find you when ever you are
Brilliant job man thanks a lot



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post #19 of 45 (permalink) Old 12-19-2013, 12:21 AM
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haha yup, I can find out almost anything as long as I have a place to start

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post #20 of 45 (permalink) Old 12-19-2013, 12:28 AM
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Haha thats what i like about this forum its all fun and trolling till actually someone needs help.. Then s**t gets serious. Well im out for tonight.. If op doesnt get an answer from them by noon he'll see an update from me. Lol night..


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post #21 of 45 (permalink) Old 12-19-2013, 12:30 AM
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Much appreciated



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post #22 of 45 (permalink) Old 12-19-2013, 01:07 AM Thread Starter
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Thank you guys, Seksas is going to go out of his way and visit them.

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post #23 of 45 (permalink) Old 12-19-2013, 03:26 AM
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I've done business a few times with Willy World. Their sales dept is shady per some friends of mine, but I've never had a problem with the parts dept. I live about 15 minutes away. Want that I should inquire about them also doing business as Motogrid?

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post #24 of 45 (permalink) Old 12-19-2013, 11:09 AM Thread Starter
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So I finally got a reply but not from Motogrid but from Willys, so I'm guessing they are one in the same company. My question is should I ask for a refund on some of the shipping?


On Dec 19, 2013 8:03 AM, "Joe Stack" <[email protected]> wrote:
Good Morning,



It is out on the truck for delivery for today, your package did not ship NDA, what you paid for shipping and the value of the item would not allow it, all items are subject to change depending on size and value, unfortunately to ship NDA , costs would have been over triple for what you paid in shipping.

Sorry for any inconveniences



Merry Christmas and Happy Holidays.



Tracking Detail
..........

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post #25 of 45 (permalink) Old 12-19-2013, 11:18 AM
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id ask... it took over a week to deliver and theres no way economy shipping cost them that much. as I mentioned in a message my rear rim which is heavier and bigger didn't cost me half of what you paid.

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post #26 of 45 (permalink) Old 12-19-2013, 01:09 PM Thread Starter
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Last update, I will be receiving a portion of the shipping cost refunded back to me.

I thank everyone again, I firmly believe the responses/willingness to help from this thread caused a reply to me from the company.

If anyone of you visit Cali I'm buying you a round.

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post #27 of 45 (permalink) Old 12-19-2013, 01:24 PM
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Wooooo!!!! happy ending! those fawkers can't hide when Mr. Bridge_Jumper is on the case!

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post #28 of 45 (permalink) Old 12-19-2013, 01:54 PM
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hahha glad everything worked out. well now I still have an issue I was supposed to find a new place for lunch on this trip haha

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post #29 of 45 (permalink) Old 12-19-2013, 02:28 PM
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Positive outcome way better than we the thread was started thank you. Bridge and Seksas fir all their help in this matter



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post #30 of 45 (permalink) Old 12-19-2013, 08:53 PM Thread Starter
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It just arrived. Great shape but to my surprise it is gloss black with red stripes on it. Are those easy to take off?
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